621–630 of 647 posts
I literally had an Amazon delivery person (err..1099 contactor?) throw a package over the fence at my apartment complex last year and hit my window. They do not care, add to this the piles of amazon boxes the differently-housed are grabbing off of porches and it's a real mess.
> differently-housed Can you explain what you mean?
I literally had an Amazon delivery person (err..1099 contactor?) throw a package over the fence at my apartment complex last year and hit my window. They do not care, add to this the piles of amazon boxes the differently-housed are grabbing off of porches and it's a real mess.
> differently-housed Can you explain what you mean?
I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
The latest book I ordered came unbelievably spotless. It was about $4 AUD including shipping for a book that would usually cost me $50+ shipping from USA (it was sheet music) so I was very happy. The original delivery date they gave me was delusional so I paid it no mind when it passed. Two days after it, I get an email saying they’re refunding me $3 for the inconvenience, and my spotless book arrived the next day. Three days late is a rounding error in postage delivery timelines where I live. I’m still bewildered by the whole experience to be honest, but hey, almost free expensive sheet music book. Definitely low risk for that purchase.
I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…
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Perfectly believable. The thing I really loved about Amazon is that they had their act together. But that has declined drastically over the decades; now whenever I actually have to deal with them it seems like there's a ton of internal chaos. In June 2018, I ordered a soccer magazine, "Futbol Total", for my soccer-mad nephew. It said it would arrive in 4-16 weeks, which seemed weird. I waited it out, and no magazine.…
To be fair, this is almost certainly an issue with whoever was selling the item on Amazon, rather than Amazon. Which of course is nothing more than a convenient excuse for them to use when the only ones with the power to regulate what sellers end up on their platform is... Amazon.
This (soccer magazine case) does not seem like a 3rd-party seller issue. Third-party sellers only have a limited amount of time to ship (30 days in 2018) after which the order is automatically cancelled.
Also, the Amazon "we weren’t able to cancel the items" message only occurs with Amazon-fulfilled items.
The long "4-16 weeks" estimate also suggests it was not 3rd-party seller selling via FBA, either, but straight-up sold by Amazon.
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I bet the reason people do it is because they had good experiences buying dozens of sub-$100 items in Amazon and don't want to risk trying out a new online store. Amazon support is great for cheap stuff, so most people assume it's the same for expensive ones. Also, people new to a hobby won't know that B&H, or Thomann, or Sweetwater, etc, also have great customer support like Amazon.
Sweetwater is nothing like Amazon’s customer support. You can’t call Amazon and ask them what equipment you need to accomplish a task. Among many other differences…
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Idk, if the tracking doesn't say "picked up by recipient", a refund should be given no questions asked. It's then up to the seller and shipping company to figure out who screwed up amongst themselves.
So you are saying all deliveries need to require signatures?
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Idk, if the tracking doesn't say "picked up by recipient", a refund should be given no questions asked. It's then up to the seller and shipping company to figure out who screwed up amongst themselves.
You can purchase package insurance if you’re willing to go that far.
And I'm not just using the term "responsibility" im a moral sense here - consumer protection laws in many places agree with this. The seller is an "informed market actor, taking on the risks of the transaction". The consumer is not an "equal market actor" and is therefore afforded protections from the risk.
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You can purchase package insurance if you’re willing to go that far.
How do I purchase package insurance on something Amazon ships to me? In theory, Amazon's T&C's attempt to pass on the risk of loss to me after delivery of the item to a carrier. In practice, this is far less clear, because of merchant agreements / cardholder agreements and overall FTC regulation of goods sold directly to consumers. But it may be moot, anyways: if Amazon decides to screw me, they have a bunch of digit…
This sounds like what should happen, irrespective of the seller? You can claim you got an empty box, but everyone's on the internet here, and pictures of an empty box with indignation as guide text gets you fake internet points on every social media site. That alone isn't enough for any seller to take your claim as true until you take the necessary steps that come with "I've been defrauded", like filing that credit c…
But the shipper (UPS) had a record of the package weighing only 2 pounds. That is hard evidence that the device was not present when shipped.
Because again, it's the internet, just doctoring a UPS web page and printing your own shipping label is trivial for anyone who stands to me $7000 if they get away with it.