11–20 of 142 posts
I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.
Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
Forgive me if I'm misunderstanding but does that mean that Uber refunded their employee the $2.20 they paid for doing their job, so driver ended up with exactly $0 after this trip?
It's a bit terrifying that people on twitter seem to think this is an intentional product decision rather than a bug plus shitty automated support with no human in the loop. I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.
It's a bit terrifying that people on twitter seem to think this is an intentional product decision rather than a bug plus shitty automated support with no human in the loop. I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.
Uber, Doordash, and the like have consistently played games with payments, fees, and tips; an intentional decision would just be par for the course, to see how much you can get away with and toe the line before enough people complain.
Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
Forgive me if I'm misunderstanding but does that mean that Uber refunded their employee the $2.20 they paid for doing their job, so driver ended up with exactly $0 after this trip?
It's a bit terrifying that people on twitter seem to think this is an intentional product decision rather than a bug plus shitty automated support with no human in the loop. I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.
It's a bit terrifying that people on twitter seem to think this is an intentional product decision rather than a bug plus shitty automated support with no human in the loop. I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.
Uber, Doordash, and the like have consistently played games with payments, fees, and tips; an intentional decision would just be par for the course, to see how much you can get away with and toe the line before enough people complain.
It's a bit terrifying that people on twitter seem to think this is an intentional product decision rather than a bug plus shitty automated support with no human in the loop. I guess if you keep setting OKRs like "5% lower support call volume" for years then at some point your reputational risk goes up because you've made it impossible to contact an actual human being.