Uber charges driver for completing a 13-mile fare
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Re: Uber charges driver for completing a 13-mile fare
#2Here are screenshots of the “service fees”:
https://twitter.com/TheSofaaa/status/1399070201925312512?s=2...
Re: Uber charges driver for completing a 13-mile fare
#3Here are screenshots of the “service fees”: https://twitter.com/TheSofaaa/status/1399070201925312512?s=2...
Thanks for this; I'm a little confused since they still don't show the total accounting. One screen shows $11 total service charge, another shows $6 for Third-party fees (either way thats crazy Uber passes this cost on)
There is a missing $5 they're not explaining
Re: Uber charges driver for completing a 13-mile fare
#4Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
Re: Uber charges driver for completing a 13-mile fare
#5Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
"Thanks for bringing this to our attention,
@TheSofaaa
. We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded."
But the OP also has a screenshot(1) of Uber's fare review saying they were in fact charged correctly. So the review process is broken as well?
^1 https://mobile.twitter.com/TheSofaaa/status/1399079166046314...
Re: Uber charges driver for completing a 13-mile fare
#6Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
"Thanks for bringing this to our attention, @TheSofaaa . We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded." But the OP also has a screenshot(1) of Uber's fare review saying they were in fact charged correctly. So the review process is broken as well? ^1 https://mobile.twitter.com/TheSofaaa/…
[deleted]
Re: Uber charges driver for completing a 13-mile fare
#7Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
"Thanks for bringing this to our attention, @TheSofaaa . We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded." But the OP also has a screenshot(1) of Uber's fare review saying they were in fact charged correctly. So the review process is broken as well? ^1 https://mobile.twitter.com/TheSofaaa/…
the fare review probably triggered the same bug
Re: Uber charges driver for completing a 13-mile fare
#8Earlier quoted context omitted.
"Thanks for bringing this to our attention, @TheSofaaa . We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded." But the OP also has a screenshot(1) of Uber's fare review saying they were in fact charged correctly. So the review process is broken as well? ^1 https://mobile.twitter.com/TheSofaaa/…
the fare review probably triggered the same bug
The verbiage specifically says "your fare was within our estimates", but wouldn't negative fares at least be flagged as out of range?
Re: Uber charges driver for completing a 13-mile fare
#9Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...
Forgive me if I'm misunderstanding but does that mean that Uber refunded their employee the $2.20 they paid for doing their job, so driver ended up with exactly $0 after this trip?
Re: Uber charges driver for completing a 13-mile fare
#10Earlier quoted context omitted.
the fare review probably triggered the same bug
The verbiage specifically says "your fare was within our estimates", but wouldn't negative fares at least be flagged as out of range?
The fact that one of the most important parts of the billing system of a billion dollar corporation lacks >0 check is really bizarre
Maybe they have to use negative fares for some reason?