Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Post by ectopod » Sun, May 30, 2021, 2:28 PM UTC

beezle wrote: post #375

ectopod wrote: post #308

Earlier quoted context omitted.

> finding a book that wasn't in stock at your local store was a massive hassle and could take months. Or you could just ask your local store to order it for you and you would have it in a week. It's not like this was an unusual situation.

I would be fine ordering from a local store and waiting but not if they are going to charge me full price as if they had to keep stock on the shelves.

Post by dredmorbius » Sun, May 30, 2021, 2:29 PM UTC

ericmay wrote: post #340

JCharante wrote: post #307

Earlier quoted context omitted.

This is one problem I face with centralization. If all stores handle purchases on their own, it's fine if your local camera shop refuses you as a customer because you also probably don't want to deal with them again, but if you are forced to use your CC company to dispute against steam, amazon, google, you are risking being banned from their service. You are risking access to your photos, documents, and emails. To us…

I agree, but we are far from centralized. Very far. -edit- If you think we're centralized and you're "downvoting to disagree" at least have some decency to explain how we're centralized. There is nothing that Amazon sells that I can't buy an alternative product at a dozen other retailers for comparable prices, for example.

Post by gruez » Sun, May 30, 2021, 2:29 PM UTC

judge2020 wrote: post #392

plank_time wrote: post #156

Earlier quoted context omitted.

This is what Tesla is doing with their solar roof product. They raised prices by 50% even though people already had signed contracts. All their communication is incredibly insidious, telling people that they need to sign the new contract, when in fact that’s false, in hopes of convincing customers to cancel their order. I can’t wait until a class action lawsuit rips them a new asshole at this point.

Contracts require consideration - as long as they didn’t charge you they don’t have to fulfill their end of the contract.

Post by franga2000 » Sun, May 30, 2021, 2:31 PM UTC

an_opabinia wrote: post #378

ageitgey wrote: post #215

Like most people, I've ordered a lot of packages (hundreds?) on Amazon and almost never had a problem. In the rare case of a problem, Amazon would instantly refund me. But almost all those orders are under $1000. Everything changes when you have a problem with an expensive order. Amazon has a price threshold where the support system is different and the normal CS people are powerless. During lockdown, I ordered a Son…

I'm afraid of being downvoted, but the algorithm for an Amazon return looks something like: Your LTV = Forecasting total revenue from your transactions so far Revenue = The sum of your past transactions Refund? = LTV - Revenue - Refund Cost > 0 This is a much simpler, much more logical model. It appears everywhere, like with credit card disputes or when you get service discounts to not leave. Because when you don't g…

Post by wpietri » Sun, May 30, 2021, 2:41 PM UTC

thehours wrote: post #406

simonsarris wrote: post #362

Earlier quoted context omitted.

Same. After getting clearly-open-box (used? counterfeit? returned?) Makita batteries on Amazon I only buy tools from Home Depot, only buy camera equipment from B&H, etc. No more pricey tools or electronics from Amazon, or food for that matter (years ago, bought box of protein bars, came expired!)

Generally speaking my personal experiences with Amazon have been good. However, I’ve similarly shifted most of my online purchases elsewhere because (1) I don’t trust the reviews anymore and (2) I don’t trust Amazon’s suppliers. Ironically, my purchases on Amazon these days are almost exclusively books and ebooks.