Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Post by s_fischer » Sun, May 30, 2021, 2:00 PM UTC

kevinmchugh wrote: post #343

ageitgey wrote: post #254

Earlier quoted context omitted.

In the end, it probably took 3-4 weeks to get my money back for a $5k 1-day delivery package that wasn't ever delivered. I would have gone the bank route next, but since Amazon did eventually give me my money back, it wasn't needed. I'm sure the shipper was who lost/stole the package. But my point is that you can't take your great support experience with Amazon buying $50 sheets and expect that you get the same exper…

As I've moved more of my shopping away from Amazon I've noticed that lots and lots of online retailers are now competitive on the logistics side. Fast shipping is now table stakes.

Post by felixfbecker » Sun, May 30, 2021, 2:03 PM UTC

ptero wrote: post #311

ageitgey wrote: post #215

Like most people, I've ordered a lot of packages (hundreds?) on Amazon and almost never had a problem. In the rare case of a problem, Amazon would instantly refund me. But almost all those orders are under $1000. Everything changes when you have a problem with an expensive order. Amazon has a price threshold where the support system is different and the normal CS people are powerless. During lockdown, I ordered a Son…

For expensive stuff I almost never go with Amazon now: too many counterfeit / fly by night sellers. For "prosumer" items a store that serves professionals is likely to watch their suppliers very carefully and have customer-friendly policies when things hit a snag. For cameras and optics (and flash sticks) B&H is my go-to place. My 2c.

Post by jpindar » Sun, May 30, 2021, 2:04 PM UTC

ChrisMarshallNY wrote: post #147

zerocrates wrote: post #63

Earlier quoted context omitted.

I wonder actually where this stuff happens typically. Clearly some seems to happen before things even get to Amazon, that whole counterfeit commingling thing you hear about, where the 3rd-party stock gets used even if you buy from Amazon directly. (How this could be worth it to do at all vs. the reputational damage is unclear but I guess they're always chasing the small efficiencies... still you'd think it would be e…

> You can tell they're increasing the scrutiny on drivers as well with them having to take photos of the delivered item, and they've clearly always been closely tracked on time and location. Some time ago, my wife ordered something from Amazon, and it was reported as “delivered,” but the photo was of someone else’s doorstep. She had no problem getting them to ship a replacement, but it added a few days to the process…

Post by thekyle » Sun, May 30, 2021, 2:11 PM UTC

pjmanroe wrote: post #345

I just bought a new gaming chair last night, $172. So it's not that expensive. But I've never had a problem with Amazon. I did buy a 4TB external drive from Wish.com, and when I got it, it was only 2TB. They refunded me the money and I got to keep the drive. But it's never worked right.

Post by thedufer » Sun, May 30, 2021, 2:14 PM UTC

kube-system wrote: post #276

thedufer wrote: post #149

Earlier quoted context omitted.

That doesn't seem to prove anything at all? It's a 1.6 lb camera. Weighing in at 1.2 lbs short is either a bad scale or a lot of accessories missing, but it definitely does not corroborate a missing camera.

Scales used for commercial purposes in the US are required to meet accuracy standards and to be calibrated by law. While it’s not impossible for them to break, they’re a heck of a lot more rigorous in design and regulation than Amazon’s notoriously problematic inventory management.