WTF "refused"? You're a fucking company. Return that shit.
Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
181–190 of 647 posts
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#182Rather amusingly, the article says that the couple that suffered this indignity are from Alabama. The video news report says they live in Colorado.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#183"The most customer-centric company on Earth"
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#184I used to live for many years in a "bad" area of Berlin, where my packages were constantly disappearing, not arriving, taken by neighbors (who put an X as a signature), or left by the delivery people outside our building door. After a few such accidents, each of it super tiring on its own to get things reshipped or reimbursed (and often I failed), I decided all this modernity is not for me. Nowadays I rather buy what…
Amazon DE at least consistently allows to ship stuff to a package locker (which are now really common in Berlin). Much prefer that for things that are not extremely bulky/heavy.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#185I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
Once you've established a monopoly you can start degrading the service
Online retail has never been a monopoly. Doesn't matter any way you measure it.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#186Earlier quoted context omitted.
It's genuinely astonishing how bad Amazon is at shipping books now. It used to be their Thing, and now basically any book you buy from them arrives damaged. You can complain and get them to send a replacement and the replacement is damaged too. In my experience Amazon Japan still knows how to pack books correctly, but I haven't ordered from them since the start of COVID... they properly secure books to a bit of backi…
I order lots of printed musical scores. The higher quality scores are $45+ a pop. Amazon frequently renders them completely useless as a work you’re supposed to be able to sight-read with your instrument. After all the folding, bending, and creasing, the books don’t even stay open properly, and the bent pages make for terrible and distracted reading. It’s depressing and an absolute shame.
That is depressing. I suppose it’s a side effect of growing too large. I’d hate to receive scores like that.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#187I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…
For cameras in the UK I usually buy from WEX instead, who have excellent customer service and specifically sell camera equipment. I quite like Scan for computer components too. But for general “stuff” or tech, Amazon are so much better than places like Currys, it’s not even funny any more.
I have had issues with Amazon in the past, but if you do have a poor support experience you just need to persevere until you get someone more flexible. Which is somehow still better than most of our other stores here in the UK.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#188I used to live for many years in a "bad" area of Berlin, where my packages were constantly disappearing, not arriving, taken by neighbors (who put an X as a signature), or left by the delivery people outside our building door. After a few such accidents, each of it super tiring on its own to get things reshipped or reimbursed (and often I failed), I decided all this modernity is not for me. Nowadays I rather buy what…
Maybe give “Packstationen” a try? Most retailers in Germany reliably ship to these parcel boxes that can only be opened with a code that is sent to you via mail/text.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#189I've placed approx. 15k orders with Amazon Germany in 20 years and have probably had less than 100 issues, mostly with FBA sellers. I get an answer from CS within 10 minutes and 1-day shipments are on time ~98%. Refunds are issued as soon as I drop the package in the return box. Call me a fan. The best experience is still Amazon JP but returns are a little more complicated (Even within Japan) — Obviously b/c you more…
It really does surprise me how many people online claim have trouble with them. My experience has been essentially entirely positive as well.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#190I used to live for many years in a "bad" area of Berlin, where my packages were constantly disappearing, not arriving, taken by neighbors (who put an X as a signature), or left by the delivery people outside our building door. After a few such accidents, each of it super tiring on its own to get things reshipped or reimbursed (and often I failed), I decided all this modernity is not for me. Nowadays I rather buy what…
In Germany you can also have them ship to a Packstation or directly to the post office - at least most of the time. This has worked well so far.
The only problem I had was that sometimes they drop them off at a neighbor even when I am at home. At least nowadays the name of the neighbor is printed on the notice they leave in the mailbox (and is also included in the email notification) so X instead of signature doesn't work - at least for DHL and my area.