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Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#91

Post by a012 »

gambiting wrote: post #80
alpaca128 wrote: post #54

Earlier quoted context omitted.

To be fair to the person above, the article is really confusing by always referring to the product as a "Sony A1" as if it was completely obvious to everyone what it is. I thought it's a weird super expensive smartphone until I read the author's bio.

I mean, their Sony OLED TV series is literally called the A8, so I'd also guess an A1 is a TV

Count me too, I've thought it to be a TV for a minute if I didn't know the sites and their citation (PetaPixels) are for photo(video)graphy. But then item weighs just 1.4kg is no way a TV.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#92

Post by avereveard »

laurent92 wrote: post #24
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

The winning strategy for Amazon is to segregate by loyalty: Have an absolutely stunning experience until you are addicted, then let you have bad products and focus on newer clients. In fact, nothing tells us we all see the same prices either. I suspect they only show me more expensive items, because I can find my A4 paper at 6€ elsewhere instead of 10€ on Amazon. And same goes for most other stuff. Maybe after a few…

never thought of this but this is has been my experience exactly, lot of past bought cheap version of item disappear from the amazon own search and I either have to get them from the reorder interface or straight up use google to search the amazon's item page and buy it coming from the direct link.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#93

Post by dan1234 »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

It happens in the UK too.

https://old.reddit.com/r/LegalAdviceUK/comments/nm1mm1/i_got...

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#94

Post by gambiting »

herpderperator wrote: post #50
kmonsen wrote: post #46

Earlier quoted context omitted.

If you buy on the Amazon.com website it’s on Amazon to deliver your order and provide a good shipping experience.

That's not true for every item. Items can be shipped and sold by a third party even if bought on Amazon.com. It's up to the buyer to check this when purchasing. The easiest way to tell is to check if the item is 'Prime' or not, but even then it's better to check who is selling and shipping. Edit: I am describing the process as it is now. I am not saying that it should be this way.

No, if you buy an item on Amazon.com then it's on Amazon.com to make sure you have a good experience. As a customer I literally don't care who is fulfilling the purchase, I'm making the purchase on Amazon.com and my money is clearly going to Amazon.com according to my bank statements. If they decide to work with unscrupulous 3rd parties then that's on them, not on me.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#95

Post by a3n »

I order electronics from Newegg (which is starting to feel Amazon-like with third parties).

I generally use Amazon as a search engine to see what exists, look at reviews, then buy locally and physically if at all possible. Especially books, after they folded, spindled and mutilated too many books and their replacements.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#96

Post by speeder »

reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

Amazon arrived in force kinda recently in my country. My parents are amazed by it and started making expensive purchases...

And now are surprised at how shitty their delivery is.

The worst case was when they bought some medicine for their dog and a expensive screen to use in their business.

The dog medicine arrived on a friday, I was present and heard a car horn, went to check, and it was a random normal car, a lady climbed out, said it was a delivery. when I said I was son of the person that made the purchase, she just shoved the package through the gate opening and drove away, didn't even said hi or bye or whatever, didn't check my identity properly, didn't take a signature, didn't even tried to deliver the package safely, she almost threw it at me.

Then saturday my parents had a meeting with someone, and left, but on that day the city hall sent some workers to do some work on the sidewalk.

Seemly Amazon deliverd it to these workers, Amazon claims they delivered, and claims some dude we never heard of accepted the delivery, we believe the dude in question is some random city hall employee that was doing sidewalk maintenance.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#97

Post by metaphor »

A bit tangential, but can anyone in the know of UPS inner workings explain why the applicable tracking number[1] would reflect a "Shipped" status 3 minutes before "Label Created"?

https://www.ups.com/track?loc=en_US&tracknum=1Z9X26374278728...

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#98

Post by wott »

kevingadd wrote: post #9
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

It's genuinely astonishing how bad Amazon is at shipping books now. It used to be their Thing, and now basically any book you buy from them arrives damaged. You can complain and get them to send a replacement and the replacement is damaged too. In my experience Amazon Japan still knows how to pack books correctly, but I haven't ordered from them since the start of COVID... they properly secure books to a bit of backi…

> they properly secure books to a bit of backing cardboard (with shrink-wrap and/or rubber bands, usually) and then mount the backing cardboard inside of the packing box so that the books don't slide around and get damaged.

That's how they used to do in France when they started (15-20 years ago): a base cardboard plate at the right size for the box, the stuff stacked on the cardboard, and both united by a shrink wrap. That was both simple and extremely effective, or otherwise said: great.

I don't know why they stopped. And I don't know why nobody else copied that system.

(I used to order from 2000 miles away, now I don't order books from Amazon no more, except second hand foreign language books I couldn't get otherwise.)

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#99

Post by kenjackson »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

I’m in the same boat as you. I’ve had a couple of misorders, but they were 3rd party sellers.

And I love the ability to take items back to our local Amazon depot without having to box the item. Just give it back to them and they handle all the shipping.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#100

Post by klintcho »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

Chiming in here as well; I always trust Amazon to refund me if something is missing or broken without any hassle. A lot of other retailers always gives you a hard time even though they are at fault. They have a huge problem with counterfeit but again always easy to get your money back.
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