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One man’s fight for the right to repair broken MacBooks

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Re: One man’s fight for the right to repair broken MacBooks

#191

Earlier quoted context omitted.

The problem is that discovery is broken. This random post on HN led me to more subscribe worthy channels than months of looking at Youtube recommendations has.

Give us your best-of list then lad!

Steve Mould: https://www.youtube.com/channel/UCEIwxahdLz7bap-VDs9h35A

Technology Connections: https://www.youtube.com/channel/UCy0tKL1T7wFoYcxCe0xjN6Q

Verge Science: https://www.youtube.com/channel/UCtxJFU9DgUhfr2J2bveCHkQ

Mathologer: https://www.youtube.com/channel/UC1_uAIS3r8Vu6JjXWvastJg

Sebastian Lague: https://www.youtube.com/channel/UCmtyQOKKmrMVaKuRXz02jbQ

Captain Disillusion: https://www.youtube.com/channel/UCEOXxzW2vU0P-0THehuIIeg

Stuff Made Here: https://www.youtube.com/channel/UCj1VqrHhDte54oLgPG4xpuQ

Just a few, there's definitely a lot more like CGPGrey, a bunch of PBS channels, 3Blue1Brown, Veritasium (the production quality on his recent videos!), Mark Rober, Tom Scott, Johnny Harris, Legal Eagle, etc

Also, not really HN content but if you like cooking, check out Adam Ragusea and Ethan Chlebowski, much better than the more popular cooking channels imo.

Re: One man’s fight for the right to repair broken MacBooks

#192

Sadly, you and I watch a different YouTube than probably 95% of people. Almost nobody I've talked to has heard of Lex or Louis, or Bret Weinstein, or Sean Carroll, and so forth. Just open youtube.com in a private window and you'll understand. Even if the average person watched some of Louis Rossmann's videos on the right to repair, I just don't think the importance of the issue would compute with them. Almost nobody…

Steve Lehto had a video on this - When you explain the law and such peoples eyes glaze over, but when you put it into the context that this does affect them, then they generally 'get it'. In my view if you need to get your dell laptop fixed, you can get it fixed by someone else when dell wants to charge you for a whole new laptop, or refuses to fix it. That's what right to repair is for.

Re: One man’s fight for the right to repair broken MacBooks

#193

Earlier quoted context omitted.

You’re probably massively overestimating how relevant YouTube is for most people.

And even then, Youtube has so many sub communities. For example, in some parts of the internet, people like Jeffree Star, James Charles and the rest are huge, but I'd wager most people here don't know them. Similarly, a lot of people here may be familiar with English edutubers, but did you know there are a ton of massive creators in other non-English countries? How many of these [0] do you know? [0] https://en.wikipe…

I had literally never heard of James Charles, despite the ridiculous view numbers he got and constant placement on the Trending page, until the grooming incident.

Re: One man’s fight for the right to repair broken MacBooks

#194

Earlier quoted context omitted.

My point is, none of it is repair. It's blindly replacing parts, the same thing that the Apple Store would do, at the exact same prices. Given that Louis Rossmann appears to have made a successful business out of his "unauthorized" repair, consumers demand more cost-efficient options, which also happens to be better for the planet as it's less wasteful.

> My point is, none of it is repair. So your logic is: if a part is replaced, the thing isn't actually repaired. > It's blindly replacing parts Blindly? Really? Every repair I've had done - even the ones where the tech doesn't speak the same fucking language as me - have clearly identified what's at fault, and told me what's being done. Hardly seems "blind". > at the exact same prices. If the genuine parts cost the s…

> if a part is replaced, the thing isn't actually repaired.

No.... His logic is that he should have the freedom to hire someone to fix a device, instead of replace the part completely, if he chooses to do so.

> If the genuine parts cost the same

If people were free to do repairs differently, then it would be possible to do a repair more cheaply.

I am not sure how you could be misinterpreting what they are saying this much.

Re: One man’s fight for the right to repair broken MacBooks

#195

Earlier quoted context omitted.

A character assassination would be something like "He does something morally reprehensible (cheating, selling ads to three year olds, etc". The above post is more like "He harps on multiple things he maybe shouldn't, and has an outraged user-base he keeps stoked, so that should be taken into account." If I said, "I find his voice really grating and his outrage mostly makes me dislike him" that isn't a character assas…

A sizable portion of the audience here considers selling ads morally reprehensible in itself. This, on the other hand: >The guy is monetizing a certain base. Probably doing pretty well out of it. OP does say it as if there's something wrong with it.

How does that quote remotely imply there is something "wrong" with it (aside from it obviously factoring into credibility)? Another person took the exact same quote and declared that it betrayed jealousy. This borders on parody.

Re: One man’s fight for the right to repair broken MacBooks

#196
post #40

Earlier quoted context omitted.

For the little it’s worth: cars are mostly computer now. I come from a family of mechanics, my grandfather lamented new cars and their electronics because it’s harder to repair, he doesn’t try to understand the reason why, just that it’s harder now because the manufacturers “did it to him” to prevent third party repairs. You can argue that the electronics are to prevent cheaper repairs, but there is another truth the…

Perhaps. But it was a deliberate design decision to place certain sensors and actuators that may need repair in inaccessible locations. Pumps, spark plugs and chains need to be removable without major disassembly of the engine. Shift solenoids are a nasty problem that I've run into. They don't need to be hidden inside the transmission. And the transmission doesn't require the entire engine to be dropped to remove it.…

I have a car whose spark plugs are a pain in the ass to change. You have to disconnect a number of things^[1], unbolt the engine, and lift it to get to them^[2][3]. The thing is this is a modding friendly car, most everything is easily accessible and user serviceable.

So why are the spark plugs so hard to get to? I doubt it had anything to do with hostility towards repairability because this car is easily repairable. This came down to the design requirements for the car and particularly the engine they wanted to use to satisfy those design requirements.

Long gone are the days when you could sit in an engine bay to work on it because there was that much free room. Modern vehicles have to comply with many regulations, e.g. emissions and safety, whilst simultaneously meeting consumer demands at a price point people will accept. Without knowing the exact model of car you have, I'd say your shift solenoid problem almost certainly comes down to component sourcing - the manufacturer either uses this transmission in a number of vehicles or it's procured from someone else - and manufacturability/supply chain optimization - it's easier to integrate an already integrated solution^[4]. There might also be other considerations such as space availability, weight distribution (since you said you had to pull the engine to get to it), environmental, and efficiency. Again I don't know your exact vehicle, but engineering is a ton of trade-offs and sometimes the trade-offs suck in a particular case while overall satisfying the design constraints.

By the way I agree that German cars suck to work on, but that has largely been the case for every German car I've personally worked on going back to the 80s.

I am 100% certain there are decisions made during the design of various products which are solely or partially predicated on the inability for the end user to repair the product. I also know from first hand experience that many products never have some Machiavellian product manager who dictates designs expressly to be unrepairable; rather due to consumer demands, economics, regulatory and safety compliance, etc the end result is a product that is hostile towards repairability.

I feel this differentiator is rarely brought up in these right to repair comments and yet should be a critical talking point. Rather, everyone frustrated by a lack of repairability immediately assumes corporate shenanigans. This seems related to Hanlon's razor but for product design.

^[1] Under trays, battery, strut bars, fuel lines, air intake, etc.

^[2] The engine doesn't need to be fully pulled, it just needs to be lifted to where there's room to access the spark plugs.

^[3] People have managed to do this without hoisting the engine, hoisting actually seems easier if you have the tools.

^[4] This is the same reason why SiPs, SoMs, and microcontrollers with an ever expanding repertoire of peripherals exist. It's easier - from a hardware perspective - to integrate a single component that 'does it all' rather than pulling in multiple components and doing the integration yourself.

Re: One man’s fight for the right to repair broken MacBooks

#197

Earlier quoted context omitted.

My point is, none of it is repair. It's blindly replacing parts, the same thing that the Apple Store would do, at the exact same prices. Given that Louis Rossmann appears to have made a successful business out of his "unauthorized" repair, consumers demand more cost-efficient options, which also happens to be better for the planet as it's less wasteful.

> My point is, none of it is repair. So your logic is: if a part is replaced, the thing isn't actually repaired. > It's blindly replacing parts Blindly? Really? Every repair I've had done - even the ones where the tech doesn't speak the same fucking language as me - have clearly identified what's at fault, and told me what's being done. Hardly seems "blind". > at the exact same prices. If the genuine parts cost the s…

> So your logic is: if a part is replaced, the thing isn't actually repaired.

If you have a flat tire and the garage replaces the entire car, both you and I wouldn't call that repair. If you have a problem caused by a $0.01 resistor on the logic board and they replace the entire board I wouldn't call that repair either, and that's exactly what Apple is doing.

> have clearly identified what's at fault, and told me what's being done

So let me guess, the fault was the logic board, which is basically the entire computer, and what would be done is to replace it (which again is equivalent to replacing the entire computer, and costs about the same)?

This is the main problem with Apple's repair. Outside of physical, visible damage to the computer, everything else will basically be a logic board fault, regardless of whether the entire board is burnt or broken in half (in which case a replacement is justified) or a 1c passive component being defective (in which case a replacement is overkill, but Apple's monopoly allows them to do it and extract a generous profit out of it).

> If the genuine parts cost the same, why are you surprised the labour costs the same?

2 problems here:

1) I have a problem with paying for whole new mainboard (=entire computer) when the problem is a single resistor or broken trace on the existing board.

2) The retail price of an Apple computer includes a significant margin to account for R&D and software development. The actual cost of the hardware is probably 30% and the rest is essentially a "license". When repairing an existing device, I expect the parts to be sold at-cost (as I've already paid the "license" when originally buying the machine) instead of costing basically the same as buying a new machine.

> Based on what?

Common sense. Between repairing the device on-site by replacing a 1c faulty part and returning it to the customer immediately, or shipping parts across the globe back and forth, what's the most efficient, both in terms of time, money and carbon footprint?

Re: One man’s fight for the right to repair broken MacBooks

#198
post #95

Sadly, you and I watch a different YouTube than probably 95% of people. Almost nobody I've talked to has heard of Lex or Louis, or Bret Weinstein, or Sean Carroll, and so forth. Just open youtube.com in a private window and you'll understand. Even if the average person watched some of Louis Rossmann's videos on the right to repair, I just don't think the importance of the issue would compute with them. Almost nobody…

At least the US has personalities like this. In Germany we have all the YT clickbait BS and very few truly brilliant minds that go against the mainstream.

German 3D printing channels are the best. Whereas others will simply say "let's see if we can put sawdust in a resin print to make it stronger", German channels tend to ask "let's see if adding sawdust makes resin prints stronger".

Re: One man’s fight for the right to repair broken MacBooks

#199

Sadly, you and I watch a different YouTube than probably 95% of people. Almost nobody I've talked to has heard of Lex or Louis, or Bret Weinstein, or Sean Carroll, and so forth. Just open youtube.com in a private window and you'll understand. Even if the average person watched some of Louis Rossmann's videos on the right to repair, I just don't think the importance of the issue would compute with them. Almost nobody…

> Just open youtube.com in a private window and you'll understand Eh it doesn't work like that. Youtube is actually very good at reliably determining it's you who's in that private window and Youtube is even known to track you with WebGL fingerprinting tactics to determine it's the same device. Doing things like spoofing your IP and useragent and using private mode browsing doesn't work. (I still get recommendations…

> Youtube is actually very good at reliably determining it's you who's in that private window

Maybe, but it respects the "private" mode far enough to create a separate profile for that. Browsing in private windows is like starting with a fresh account, and over time it'll adapt to the videos there provided you don't switch the device/reinstall the OS etc. (the latter is the reason I know that...I did a lot of distro-hopping for a while)

Re: One man’s fight for the right to repair broken MacBooks

#200

Earlier quoted context omitted.

I don't understand. Is Apple holding a gun to your head if you take it to an unauthorised repairer?

They are doing their damndest to make it almost impossible to find someone that can. They want my only options to be a) pay their ridiculous repair fees because there is no other option that can do it for less, or b) just outright buy another macbook because they want to sell more computers.

There is another option: Buy a PC and be done with this nonsense forever.
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