Earlier quoted context omitted.
As a Schwab customer, I can confidently note there are many outages, especially on volatile market days. Sometimes, you have no idea if an order went through. With e-trade you get a sub-second push notification for trade confirmations, but with Schwab those push notifications come minutes or hours later. Meanwhile, if the website is down, you have no idea what exposure you have.
Yes but are those outages linked to specific stocks/crypto or happen randomly? RH had a major outage on one of the busiest trading days and people were upset but quickly forgiving. What's happened recently is not the same.
Taking a guess as an Engineer, they seem like load issues. Because page response times degrade from 2s, to 10s, to 30s, to timeouts.