This internal drama is blowing my mind.
Here's what's wrong, RIM: you're not presenting your products right. Your business audience doesn't care that the PlayBook has true multitasking, nor do they care that there's Flash on-board. They want a device to manage their emails and make running their business easier.
And the BlackBerry is really sad to see in my eyes. You buy this nice software company and their HTML5 browser, and then put it in a crappy phone that has half the specs of the competition? You have so much potential, I can see it and feel it... but you're not utilising your resources properly. Study the iPhone and Android and see why they're popular.
BGR's original leaked letter mentioned that RIM was advertising its products wrong. I agree completely. Whenever I see a RIM ad, I just shake my head. They really aren't advertising the right things. They're putting good things like BBM aside.
I don't have a RIM device, but almost all of my co-workers do. I like my iPhone, and I'm not trying to sound like an idiotic fanboy, but RIM: I used to respect you a lot. You ran your business very well, and your devices could have been considered revolutionary. Get your shit together.