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RIM’s Response to 'Open Letter'

blogs.blackberry.com

11–20 of 113 posts

Re: RIM’s Response to 'Open Letter'

#11
post #3

I don't understand why they think they need to respond at all. And then they are not even responding to all the points. They just repeat their mantra that they knew what they are doing at it will all be good soon.

Because the people who run publicly traded companies have their compensation heavily tied to the short term share price of their organizations. Every mobile industry analyst is most definitely reading BGR.

Re: RIM’s Response to 'Open Letter'

#12
post #3

I don't understand why they think they need to respond at all. And then they are not even responding to all the points. They just repeat their mantra that they knew what they are doing at it will all be good soon.

seriously. they were better off remaining silent. all they've done with this rash response is sound even more like they have no idea what they're doing.

It didn't sound like that to me. Could you elaborate on how it is rash?

Re: RIM’s Response to 'Open Letter'

#13
Gotta love how there's no author of the blog post. Just signed "Research In Motion". And "Filed in: News."

And they didn't like how the author of that letter was anonymous? Seems to be company policy. No faces.

Re: RIM’s Response to 'Open Letter'

#14
There is a fundamental business reality however that following an extended period of hyper growth (during which RIM nearly quadrupled in size over the past 5 years alone), it has become necessary for the company to streamline its operations in order to allow it to grow its business profitably while pursuing newer strategic opportunities.

So basically they're saying they're taking a break from innovating and will spend a little while just cleaning up shop. Do they not realize they can't just rest on their laurels while the rest of the industry leaves them behind? Take a look at Nokia!

Re: RIM’s Response to 'Open Letter'

#16
post #12

Earlier quoted context omitted.

seriously. they were better off remaining silent. all they've done with this rash response is sound even more like they have no idea what they're doing.

It didn't sound like that to me. Could you elaborate on how it is rash?

It's a two paragraph response to a well-reasoned critique, which outlined several important, thoughtful points. By contrast, the response looks as though it was co-authored by an accountant and an HR rep.

> ...it is particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner, but regardless of whether the letter is real, fake, exaggerated or written with ulterior motivations...

That seems like a petty way to respond publicly. Especially in juxtaposition with the first letter, which was frank but polite.

Re: RIM’s Response to 'Open Letter'

#17

I get the feeling the entire first paragraph is a bit of an attack on the author of the original letter, rather than addressing the problems.

Really? I thought they made it very clear that they were taking a jab at the author, or presumed author, since it's not at all clear that the letter is from a real "high level" RIM employee.

thats exactly what they're doing. they wrote a short and contentless response, and they spent 50% of it pondering if the original letter was real. whether it's real or not isn't as important as the fact it's raising some serious issues.

Re: RIM’s Response to 'Open Letter'

#18
post #13

Gotta love how there's no author of the blog post. Just signed "Research In Motion". And "Filed in: News." And they didn't like how the author of that letter was anonymous? Seems to be company policy. No faces.

More importantly, no emotion. The letter to RIM used personal pronouns and conveyed a sense of exasperation or frustration, while the response by RIM is incredibly dry and distant.

Re: RIM’s Response to 'Open Letter'

#19
post #2

RIM has $3 Billion in cash? I guess I'm not that surprised, but that's quite a bit of "help us get back on our feet money." With some clear direction (which they may or may not get from their current executives) they could definitely regain some of their previous market. The more competition the better, and having another player in the mobile space can only improve things for the consumer (and the enterprise).

I wonder though, if the fact that they have so much money (and thus so much to lose) is part of the reason why RIM has lost their direction? Surely that has to have some sort of cultural impact?
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