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Discord's new UX design is harmful to the visually impaired and colorblind

support.discord.com

61–70 of 98 posts

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#61
post #7

Earlier quoted context omitted.

yea I was a bit taken back by multiple uses of "harmful" and then "catastrophic"

If Discord suddenly stopped working for me, while it wouldn't be catastrophic it would be quite bad. I use it as my main channel of communication with many contacts, and I use it for work. I have secondary contact channels for plenty of people (twitter, email, etc), but not all. I can imagine a person having more of their life exist on Discord and if it suddenly became unusable for them due to these changes, it would…

I don't want to diminish any significant impact it may have on its users, just remarking on the language feeling a bit intense. Hopefully they take the complaints seriously.

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#62
post #10

The language here rubs me the wrong way. Everything is stated as being "incredibly harmful" with no explanation beyond > ...directly harms visually impaired individuals due to lack of visual clarity. I am also not sure how "Elements lack unity" is related to the UI causing harm. I don't use discord, so I have no idea how good the UI is. If the UI is bad and hard for the visually impaired to use, there is definitely a…

> The whole thing reads like a bad tumblr post. It's exactly the kind of demonizing language that has unfortunately become common in recent years. By using dishonest wording to make your target look like an inhuman villain, it's easier to make the readers accept whatever the writer says. The writer then tries to sneakily shirk the responsibility to justify their claims. Just like at your quote: > This is not good UX…

For people like you and I, this is bad rhetoric - not well written or argued. But I feel like this is how the younger generations communicate and persuade with online messages. Be short, make bold claims, and make a call to action based on a sense of justice.

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#63
post #10

The language here rubs me the wrong way. Everything is stated as being "incredibly harmful" with no explanation beyond > ...directly harms visually impaired individuals due to lack of visual clarity. I am also not sure how "Elements lack unity" is related to the UI causing harm. I don't use discord, so I have no idea how good the UI is. If the UI is bad and hard for the visually impaired to use, there is definitely a…

> The whole thing reads like a bad tumblr post. It's exactly the kind of demonizing language that has unfortunately become common in recent years. By using dishonest wording to make your target look like an inhuman villain, it's easier to make the readers accept whatever the writer says. The writer then tries to sneakily shirk the responsibility to justify their claims. Just like at your quote: > This is not good UX…

Speaking of 0 evidence, I’d like to stick a [citation needed] on this:

> It's exactly the kind of demonizing language that has unfortunately become common in recent years.

It reads like a thinly veiled “kids these days”.

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#64
post #10

The language here rubs me the wrong way. Everything is stated as being "incredibly harmful" with no explanation beyond > ...directly harms visually impaired individuals due to lack of visual clarity. I am also not sure how "Elements lack unity" is related to the UI causing harm. I don't use discord, so I have no idea how good the UI is. If the UI is bad and hard for the visually impaired to use, there is definitely a…

"actively" and "directly" really are the new "literally".

Seriously, what is it to be actively ableist as opposed to passively ableist? Are words just emotional signifiers now?

Exaggeration has become the bare minimum for getting your point across.

EDIT: don't get me started on "blatantly"

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#65

Earlier quoted context omitted.

And yet, Windows 98 let you have more control over its appearance than Windows 10 does.

Absolutely :) There was some official addition to 95 that was later integrated into 98 in a way... Don't remember its name.

Was it the Windows Plus! feature pack or was that 98 as well?

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#67
post #57

Earlier quoted context omitted.

I agree that Discord should maintain accessibility in their products, and I can sympathize with how frustrating it is when services you rely on break. I think we are in agreement here - this post is an emotionally charged person venting. I don't have any problem with that, but maybe there is a better way to vent than on the discord support page. If you want to actually effect change, this is not the way to do it.

What you're doing is called tone policing and it's not helpful. Would the post have gotten as much attention if the poster had been meek and polite? Probably not.

people are allowed to have opinions on how other people express themselves. where does the policing come in, I don't understand

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#68
post #10

The language here rubs me the wrong way. Everything is stated as being "incredibly harmful" with no explanation beyond > ...directly harms visually impaired individuals due to lack of visual clarity. I am also not sure how "Elements lack unity" is related to the UI causing harm. I don't use discord, so I have no idea how good the UI is. If the UI is bad and hard for the visually impaired to use, there is definitely a…

> The whole thing reads like a bad tumblr post. It's exactly the kind of demonizing language that has unfortunately become common in recent years. By using dishonest wording to make your target look like an inhuman villain, it's easier to make the readers accept whatever the writer says. The writer then tries to sneakily shirk the responsibility to justify their claims. Just like at your quote: > This is not good UX…

While in a general sense I agree with the excessively demonizing language all around, Discord is an inhuman villain in the world.

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#69

I miss the times™ where theming was a thing in my favorite programs and environments. WinAmp, MySpace, even my Nokia 6300 had themes. I never understood why this trend didn't stay and become more popular.

I miss the times before applications had their own theming and just used bog-standard OS provided widgets that could be themed globally by the user. That this has fallen out of favor is, in my opinion, a good indication of how unprofessional and user-hostile our industry has become. We didn't use to need bespoke "dark modes", you just changed the colors globally. We did this in the 90s, when 64MB of ram was huge . We…

[deleted]

Re: Discord's new UX design is harmful to the visually impaired and colorblind

#70

Earlier quoted context omitted.

For the visually impaired, it's not "difficult" to use, it's closer to "impossible" to use. By toning back the language, you've made it sound like whining and not a legitimate concern. You make it easy to ignore.

I think it's easier to ignore when it comes across as typical internet flame war hysteria rather than someone trying to have a conversation about a issue

I'd like to think that, but this kind of rhetoric is becoming more and more common. People will utilize wild hyperbole, stretch the meaning of words, and declare that people are being harmed or oppressed as a call to action. I mean, at the end of the day this is about a user interface on a messaging app. But the post makes it sound like there is some willful negligence that borders on criminality.

But in a twisted way, maybe this kind of argument works. We are talking about it after-all.

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