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Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

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41–50 of 67 posts

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#41
1. Ask how they came up with the deadline?

2. Ask how much they need it, meaning how many extra hours will they allow? And will they pay a bonus for those people who forfeit their evening and night just to get this fixed on time?

Chances are, the deadline will vanish as soon as it becomes obvious that there's a price attached.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#43

I'll play Devil's Advocate here: there are sometimes critical business deadlines that absolutely require timeboxing a bug at the risk of losing a contract. I wish the world could conform to SDLC best practices, but sometimes reality is messy, and hindsight is 20/20. So that said, I think the real problem here is what you alluded: several people attempted unsuccessfully to solve it: how many man hours was this? How an…

> I wish the world could conform to SDLC best practices, but sometimes reality is messy

Reality is messy, but what the OP describes is the denying rather than dealing with that reality. Putting a two day limit on a bug fix is not going to make what could potentially be two weeks of round the clock work suddenly become two days worth of work.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#44
I disagree with most comments. Thing is simpler than that. Just dont take it too seriously. They do their best to get some shit done and if it fails, it fails. They gave you some instructions, do the best you can with it, get back to your familly when you think you should. It's the best way to deal with it, I'm not saying this is an ideal situation.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#45
> Question is how to deal with this sort of management behavior without ending your career?

Don't be afraid too much. At most you'll be fired from a not good place, big deal. Software engineers are in demand.

I'd make a good faith efforts to help with the problem. And perhaps complain about the management behavior to their superiors. Let them square the circle.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#46
I'm getting PTSD flashbacks imagining how little of your time is going to be able to be used productively over the next couple days, rather than co-opted into a series of status meetings with various layers of management where you say the same thing over and over.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#47
As others have said I think you need to talk with the manager and get more insight into how they came up with that number. I think it would also behoove you to white board some about the bug and be able to try to fully understand 1) what is happening 2) why is it happening 3) be able to fully understand the code that contains the bug if possible.

I dont know what the bug is that you are dealing with. It could be a low level driver or enterprise web app. I cant emphasize enough that its important to be able to understand that problem, and that usually means you can make a map of the problems inputs and outputs work flow etc

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#48
Ignore them and fix it at your own sweet time not working longer than 9-5.

Why you ask? Well look at the big picture.

A manager's ambitious is moving up the corporate ladder. To do this he takes up projects to prove herself. To complete the projects she uses the resources(people) assigned to her. Part of the resources are her core team, that she trusts and will carry with her when she gets promoted. The rest, which is the majority, will stay where they are for the next manager that will come along.

A manager would never give hard time-limit on fixing a bug to his core-team people. The people she trusts. The relationship there is completely different. So we know that you are part of the core team. Hence you have nothing to win career-wise for stressing and working extra hard.

Pushing back, asking questions, and in general being a pain in the ass is also not good career wise, as you may get negative visibility further above.

So the best thing you can do stay invisible, ignore and don't stress about it, and work as fast as you can, while not working more than what you get paid for.

If the bug is really critical and urgent then more resources will be allocated to help you with it.

In most cases however, that deadline is set to multiple people to help with manager's ambition.

So my advise is, relax, don't overwork, but don't rock the boat either.

Re: Ask HN: How to deal with managers who set a hard time-limit on fixing a bug?

#49
All bugs need to have workarounds in case it can't be fixed by some deadline. A group works on fixing the bug while another group makes some tentative plans to implement a workaround. Bugs can have deadlines for legal, reputational, or other reasons. But there needs to be other ways to mitigating the risk without fixing the bug itself.
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