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What's Salesforce? (2019)

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Re: What's Salesforce? (2019)

#41

Post by NineStarPoint »

adzm wrote: post #2

I understand the appeal of Salesforce, though in my experience it is just as clunky and slow as the software it replaced. I'm sure there are configurations that are not that way, but it's a horrible part of my day to day experience using it as a customer support module. Comments take 4 seconds to add. Opening a case in a new tab is 30 seconds or more. Comments and feeds load progressively, slowly, making it nearly im…

Yeah, I’m definitely not convinced there are configurations of salesforce that aren’t terrible. Other products that are often configured terribly I’ve generally seen an example or two of one that actually was better, but I’ve never seen a salesforce that wasn’t slow as molasses.

Re: What's Salesforce? (2019)

#42

Post by edoceo »

hubspotthrow wrote: post #22
leeoniya wrote: post #9

Earlier quoted context omitted.

in my experience, every vendor we looked at who competes with salesforce is not interested in your business unless they are allowed to take over your entire backoffice. for example, we only wanted it for the CRM and order ingestion via manual entry & API, and that was okay, while other vendors insisted on also taking over our inventory management, invoicing, fulfillment, etc, rather than allowing us to simply integra…

Give Hubspot a gander. We want to handle your entire front office. But we're also perfectly content just handling customer data and gdpr requests for you.

Yuck. Hubspot is the "CRM" all my sales people hate (they currently like Pipe...something).

also, "advice" from a new, shill, throwaway account? pass.

Re: What's Salesforce? (2019)

#43

Post by t0mas88 »

adzm wrote: post #2

I understand the appeal of Salesforce, though in my experience it is just as clunky and slow as the software it replaced. I'm sure there are configurations that are not that way, but it's a horrible part of my day to day experience using it as a customer support module. Comments take 4 seconds to add. Opening a case in a new tab is 30 seconds or more. Comments and feeds load progressively, slowly, making it nearly im…

It's slow and the UI is stuck in 1999 unless you pay extra for what they sell as the more modern UI, which takes you from 20+ years behind to only like 5 years outdated.

Re: What's Salesforce? (2019)

#44

Post by [deleted] »

slap_shot wrote: post #32

I really enjoy these articles. I don't know a ton about Retool, but I know these articles are often written by or in the style of their Growth analyst, Justin Gage ( https://randomshit.dev/ ) who seems to be fantastic at writing articles about what these are and how they work in his own right. These types of posts are a refreshing change from what company blogs have become (or maybe always were?): garbage vendor cont…

[deleted]

Re: What's Salesforce? (2019)

#45

Post by Spooky23 »

howmayiannoyyou wrote: post #30
lbj wrote: post #14

Salesforce is amazing, in the sense that it truly lives up to its name. Everytime I've been hired into an executive role I've cancelled our Salesforce subscription and productivity has gone up. Its clunky, slow and overly complex if you ask me. But their success cannot be denied, thus they must have an amazing salesforce.

"Everytime I've been hired into an executive role I've cancelled our Salesforce subscription and productivity has gone up." ... Great observation. But what did you replace it with?

I did something similar at a smaller scale migrating away from Oracle to the Excel spreadsheets in SharePoint that fed everything anyway. Lol

Re: What's Salesforce? (2019)

#46

Post by jonplackett »

vbsteven wrote: post #27
adzm wrote: post #2

I understand the appeal of Salesforce, though in my experience it is just as clunky and slow as the software it replaced. I'm sure there are configurations that are not that way, but it's a horrible part of my day to day experience using it as a customer support module. Comments take 4 seconds to add. Opening a case in a new tab is 30 seconds or more. Comments and feeds load progressively, slowly, making it nearly im…

Had similar experiences with Netsuite and to a lesser extent Jira. So many layers of configuration options and hooks make everything super extensible, but it comes at a a cost and that cost is usually performance.

Netsuite is stuck 30 years ago at least. So painful and insanely slow. It’s like having dial up again.

Re: What's Salesforce? (2019)

#47

Post by hubspotthrow »

edoceo wrote: post #42
hubspotthrow wrote: post #22

Earlier quoted context omitted.

Give Hubspot a gander. We want to handle your entire front office. But we're also perfectly content just handling customer data and gdpr requests for you.

Yuck. Hubspot is the "CRM" all my sales people hate (they currently like Pipe...something). also, "advice" from a new, shill, throwaway account? pass.

Well I was specifically responding to someone who couldn't find a salesforce replacement because they all wanted to manage the back office. So it seemed relevant rather than shilling in my eyes.

Sorry to hear your team dislikes Hubspot.

Re: What's Salesforce? (2019)

#48

Post by gagejustins »

slap_shot wrote: post #32

I really enjoy these articles. I don't know a ton about Retool, but I know these articles are often written by or in the style of their Growth analyst, Justin Gage ( https://randomshit.dev/ ) who seems to be fantastic at writing articles about what these are and how they work in his own right. These types of posts are a refreshing change from what company blogs have become (or maybe always were?): garbage vendor cont…

this is the nicest thing anyone has ever said about me :)

although all credit for this one goes to Taimur!

Re: What's Salesforce? (2019)

#49

Post by fizx »

Workday is also a CRUD app-builder, but for HR professionals.

What other typical company functions have this sort of provider?

Conversely, what other company functions need this sort of provider?

Re: What's Salesforce? (2019)

#50

Post by ghaff »

alex_anglin wrote: post #18
ghaff wrote: post #10

Earlier quoted context omitted.

Pre-pandemic, Dreamforce--which is basically Salesforce's user and partner show was one of the largest trade shows in the tech industry. I think they were up to about 120,000 attendees or something like that because a huge amount of work goes into customizing Salesforce for a specific business.

On the other hand, ERPs and associated systems tend to involve a huge amount of work too.

Sure. And Oracle World and Sapphire are big shows too.
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