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Show your costs to boost sales

tips.ariyh.com

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Re: Show your costs to boost sales

#91
post #87

Earlier quoted context omitted.

"if I were to round a 21.4% to 20%" Right, but you'd round 21.4% to 21%, not to 20%.

Or ideally keep 21.4% and include the 95% CI. There’s nothing misleading about the extra precision when the CI is included.

Agreed. Actually, I wish the norm was to communicate percentages with confidence intervals by default, because I feel like the tacit implication is colloquially "100% CI unless communicated otherwise."

Re: Show your costs to boost sales

#92
post #65
post #59

Earlier quoted context omitted.

You are confusing confidence intervals (used to say that you are confident the increase is positive at all) with error margin (the false precision in the 3rd significant figure).

That does not bode well for the rest of the methodology...

I don't know why people downvote you:

//> we finally have an absolute number of sales measured, but no way of knowing - representing all sales within a period or just cherry picked?

//> for the rest of the population, did it reduced sales?

//> was there any randomised test or not, because in the latter case there could be other biases we're unaware of

//> the increase is compared to what exactly?

//> any WHY is purely speculative as what was measured was WHAT people did. Internal motivation is in this case unproven, there is just a potential correlation.

//> confuses me to hell people taking about error margins and confidence intervals for something measured directly.

Re: Show your costs to boost sales

#93
post #4

"People said they were 14.2% more likely to buy this chocolate bar when they were shown the version with a cost breakdown." What people say they would do and what they actually do are 2 very different things. The conversion rate of actual behavior needs to be tested for this to mean something useful.

Is there an official name for this sort of effect? I've been looking for something to call this. For example, we've had this effect at work when trying to organize social outings; people say they're interested in some activity X (e.g. hiking, board games, etc.), but then the day of that event comes and nobody shows up. The bar is very low to say you're interested in something, but doing actually takes effort.

Re: Show your costs to boost sales

#94

Earlier quoted context omitted.

Thank you so much! I agree that the figures can vary for many reasons and we shouldn't expect them to be exactly the same (some things we don't end up controlling for). At the same time, if we take the experiment of the soup for example: They measured 9,227 sales of it so the 21.1% increase is quite robust and I'd expect the error margin to be much lower than 5% either way - so in some ways the precision is warranted…

"if I were to round a 21.4% to 20%" Right, but you'd round 21.4% to 21%, not to 20%.

You're assuming that you can only round to the nearest 1% which is not true at all. If you round to the nearest confidence interval and the CI is 5% then you would round to 20%. That said, I would prefer both the precise number and CI communicated together like sibling comment mentions.

Re: Show your costs to boost sales

#95
The thing that jumps out at me is that I don't believe the numbers presented in their main example. $0.26 for the noodles in a single bowl of soup? What are they doing, hand making fresh noodles from artisanally grown heirloom grain hand harvested by fully tenured professors at their normal hourly rate?

Re: Show your costs to boost sales

#96
post #4

"People said they were 14.2% more likely to buy this chocolate bar when they were shown the version with a cost breakdown." What people say they would do and what they actually do are 2 very different things. The conversion rate of actual behavior needs to be tested for this to mean something useful.

Author of the summary here: You are right regarding the chocolate bar experiment. That's why the researchers ran multiple experiments, some of which measured actual behavior: - People were 16.1% more likely to bid for a gift card for an Everlane backpack (vs a J.Crew one) when they saw cost information about it - Sales of chicken noodle soup bowls ($4.95) in Harvard’s campus canteen increased 21.1% when costs were di…

It's kind of lazy of you to disclose the Backpack and Chicken Soup cases in a declarative way. You present no references, no drill-down on whether all other effects were equal in these cases. For example, did chicken soup sales continue for an extended period of time and were not driven by other factors such as "a cold going around" or low temperatures? Trust is certainly a factor in consumer behavior, but it nowhere near the sole factor in decision-making that your 'summary' tries to present it as.

You're also lacking cases where the markup is high, 500-2000% is common among a wide range of products, from Fashion to SaaS.

Edit: I'd also add, in the case of food products, if all vendors adopted the transparency strategy, once consumers see typical margins in that industry are in the 5-10% range, suddenly that not-unreasonably-priced organic chocolate bar looks like a high margin item...

Re: Show your costs to boost sales

#97

Earlier quoted context omitted.

Yes, but will you be the one to explain that cost accounting to each buyer? "Yes Maaam, we'll spend $200 of the money you're about to give us on a fancy campus with hammocks to try to attract good engineers. Oh, and the massive billboard outside that made you walk into the shop in the first place."

TBH, I've consistently found that "average people" have a better intuitive understanding of costs/profit than the average engineer. That may sound strange, at least it does to me, but I've noticed it for as long as I've been in this profession.

How has this manifested itself? Where do you see that engineers tend to go wrong?

Re: Show your costs to boost sales

#98
I used to work with a IT service provider (hardware, support, monitoring, help desk etc) which had to me an interesting pricing policy on hardware - they were an IBM reseller, so they just sent the customer the price list they got from IBM and said they added 10% on top of the IBM wholesale price. I guess the 10% covered installation and configuration and such.

They did quite well, which probably had a lot to do with coming across as honest. Certainly more honest than the kind of vendor where you have to ask some guy with a really fancy watch for a quote - I've met a couple of those.

Re: Show your costs to boost sales

#99
post #70
post #54

Earlier quoted context omitted.

"21.1% more likely" is how articles phrase a 21.1% increase in observed frequency. "Sales increased 21.1%" is equivalent as long as the unit price remained the same.

The article is very confusing on this front. > People said they were 14.2% more likely to buy this chocolate bar when they were shown the version with a cost breakdown Surely that cannot be correct. Possibly 14.2% of the people who were asked said that they would be "somewhat" more likely to buy X with more data stuck to its label (does any data improve sales? Did they A/B the label by adding random info?). This is v…

Actually, the figure 14.2% does not even appear in the research article. The experiment was between two groups of random Mechanical Turk workers: one group was not shown the cost breakdown while the other group was. The workers answered how likely they were to buy the product on a scale from 1 to 7. If you calculate the average increase from one group to the other, sure enough the number you get is 14.2% but it is not a probability.

Re: Show your costs to boost sales

#100

Earlier quoted context omitted.

Author of the summary here: You are right regarding the chocolate bar experiment. That's why the researchers ran multiple experiments, some of which measured actual behavior: - People were 16.1% more likely to bid for a gift card for an Everlane backpack (vs a J.Crew one) when they saw cost information about it - Sales of chicken noodle soup bowls ($4.95) in Harvard’s campus canteen increased 21.1% when costs were di…

It's kind of lazy of you to disclose the Backpack and Chicken Soup cases in a declarative way. You present no references, no drill-down on whether all other effects were equal in these cases. For example, did chicken soup sales continue for an extended period of time and were not driven by other factors such as "a cold going around" or low temperatures? Trust is certainly a factor in consumer behavior, but it nowhere…

It's also equally lazy for you to demand such an in depth and thorough argument and sources when you can pop into a search browser and do some fact checking yourself. No one owes you anything. This is a discussion board, not a dissertation defense.
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