Earlier quoted context omitted.
I disagree. If you buy a product from me with 30 day warranty and it breaks on day 31 and you contact me, I will not give you a refund because: a) I haven't agreed to do so b) I'm not bound to do so c) I don't think it's warranted in this case. But I'm not "unable" to issue a refund. In another case I may say "hm it's out of warranty but you know what, it really shouldn't have broken like that and you're a good custo…
It isn't really lying from a personal perspective either. The "person" writing the response is unable to reinstate the account as a matter of policy, which is a valid reason forbidding something in a civilized society. Likewise, by matter of a different policy the author is unable to comment on the specifics of the suspension. It could be as simple as "Google management reviewed this app and decided it cuts into the…
I mean it is like "I'm unable to return the money [as it would be against my policy to do so]".
Though it is even worse than that as Google wouldn't even say which policy was violated. Full Kafka. The fact that people still put up with this is a clear evidence of Google's monopoly position.