> ...after taking into consideration the information that you have provided, we have confirmed that we are unable to reinstate your publisher account. I hate when using euphemism slides into flat out lying like this. They are not "unable" to reinstate the account, in fact they are the only party able to reinstate the account, that's why the account holder was contacting them instead of someone else. They are "unwilli…
As a cashier, I am certainly "able to" just hand you the goods and let you leave without paying, but in reality due to laws, regulations and good morals I am unable to do that.
When someone points a gun at a cashier and says "this is a robbery and I'm gonna shoot you if you move a muscle," the cashier usually uses their ability to hold still out of concern for their safety.
The distinction matters.