21–30 of 245 posts
You can’t really call it ice cream (too much edible plastic). On the menu it’s named ‘cone’, ‘shake’, and ‘sundae’.
https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfr...
And no, there is no plastic in McDonald's ice cream.
Earlier quoted context omitted.
Why don't they have a service contract so the cost of so many errors burns this 'Taylor' company?
There’s no fixing operator error.
It’s clearly a McDonald’s Corporate sanctioned plan.
Earlier quoted context omitted.
Why don't they have a service contract so the cost of so many errors burns this 'Taylor' company?
There’s no fixing operator error.
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
> Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. And from McDonalds point of view this makes sense and is ethical. The minute you start letting the franchise people make these repairs, they will inevitably cut corners (and get away with it 99% of the time). However, at McDonalds’ scale that would likely result in dozens of people dying at a minimum an…
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
Thank you for saving me half an hour.
It turns out this company makes machines for lots of other fast food chains but McDonald's is the only one with this problem, and it seems to be intentional to allow Taylor to milk mcds franchisees.
It gets stranger when you realize that the majority of the problems seem to stem from the manufacturer purposely designing their machines to prevent their customers from operating them properly to inflate the need for maintenance .. even going so far as to silence an invention that allowed the machine to display human readable error messages to allow the operator to know things like if the hopper was too full to run the cleaning cycle.
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
Why don't they have a service contract so the cost of so many errors burns this 'Taylor' company?
It's possible that someone at corporate is getting kickbacks.
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
On second thought, not exactly the megacorp, but the franchise owners.
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
It seems that even a megacorp like McDonald needs the right to repair... On second thought, not exactly the megacorp, but the franchise owners.
Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…
Still worth watching though. The last part (@ 23 mins) looks at how an enterprising 3rd party developer decided to help franchise owners solve the problem and got shut down by head-office.