Earlier quoted context omitted.
I think they could have really helped themselves by being humble and truly apologetic. Simple things like: - "We are sorry for the harm we caused" instead of "We're sorry for any harm we caused" - Not trying to explain their actions in the first paragraph of the apology! I think most folks are aware of their intent by now, and leading with yet another explanation just makes the whole thing feel disingenuous - Avoid s…
> hallmarks of a non-apology Is that a thing? Like there's some non-apology Bingo card you can fill out? I don't see a connection between the criteria you listed and genuine-vs-false contrition. You may perceive these things one way, but ultimately you can't know the minds of others well enough to tell if they are sincere or not about anything. You don't get to just declare yourself the arbiter of their feelings beca…
I would expect it to be there and would minimize attempts to marginalize my apology with direct, precise, and inclusive language.
For every word created or omitted to those ends, the number of negative comments will be reduced.
Fact is people take it how they take it and feel what they feel.
There really is no "can't" in any of that.
...which is why the consistent feedback to those ends is here in the discussion.
How else is this to be done and be meaningful, not easily gamed?
Serious question.