Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Products purchased at Apple Store in India cannot be refunded or exchanged

apple.com

Post reply on HN
Print view View original

281–290 of 328 posts

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#281

Post by AlisdairO »

ramraj07 wrote: post #125
selykg wrote: post #90

Earlier quoted context omitted.

Your friend was treating a return policy as a rental policy. I don't think that's in the spirit of a return policy.

Are we going to blame people for not buying WinRaR licenses next? These are businesses, they offer the policy for a variety of reasons, I am free to use them within the terms; it sounds a bit out there to categorise returning a product in a “no questions asked return” policy as unethical unless I actively sabotaged the product or did anything other than use it and give it back.

I find it unethical because the net effect is that companies stop offering friendly return policies. When people treat return policies by the letter of the agreement rather than by its spirit, they create a world where companies won't offer relaxed return policies, and therefore make the world a bit worse for everyone else.

It's not illegal to use the agreement in this way, and I would never try to make it so. But I would absolutely look down on someone for behaving this way.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#282

Post by [deleted] »

sillysaurusx wrote: post #280
stale2002 wrote: post #276

Earlier quoted context omitted.

> I reject your sources So you don't care about what actual legal firms say? I am giving you links to actual law firms! You can't just say "well these 7 legal experts are wrong" and expect to be taken seriously. > We can sit here and cite sources Wtf dude. Sources and the legal experts and lawyers know more about this than you do. If a bunch of law firms say that it is illegal, then clearly it is illegal in some plac…

I bow out of this discussion since you are clearly looking for a fight, and seem to be having a bad day. I hope your day improves. (Once more, I gave you information about (a) where I live, and therefore where the relevant laws are, and (b) pointed out that there are many, many citations saying that Wardrobing is an asshole move (as I said) but not illegal. That is my basis for rejecting your claims. It's not impossi…

[deleted]

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#283

Post by [deleted] »

sdajk3n423 wrote: post #250
rocknor wrote: post #220

Earlier quoted context omitted.

You're on HN and it's supposed to have somewhat better discourse, don't bring the quality of this site down. Next time try googling the population (!), per capita income, rates of English profiency and technical know-how, international phone calling prices, unemployment rates of the two countries... and apply some basic statistics / common sense. There are just some of the factors, there are probably more.

Have you tried googling these statistics? They are very similar (except for total population). Any more straw-man arguments to share?

[deleted]

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#284

Post by threatofrain »

sperrholz wrote: post #173
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

> people were abusing it a lot Why frame it so negatively? You could as well say "people saw that Apple was ripe for disruption".

It's a framing from the perspective of other customers who are paying for things, but are now losing out.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#285

Post by ghaff »

nucleardog wrote: post #273
egeozcan wrote: post #122

Earlier quoted context omitted.

But wouldn't that be expected? More people buying (because they think they need it, as they're going to cook a lot), would mean, even if the return percentage is the same, more people returning. Add to that the people who realize what a waste of an investment that was after the holiday spree is over, you can explain it a bit more. But of course, it's impossible to tell surely without data. Going back to gut feelings:…

The Costco I worked at had a lady that came in every holiday season and bought over $10k of holiday decorations. Like clockwork she'd be back in January to return it all, nearly all of it having been opened and used. She'd been doing this for almost a decade by the time I started working there. It's gonna be impossible to concretely discern intent from the data you could get, but it's pretty obvious there's _some_ ab…

A number of outdoor gear stores like REI and (sorta) LL Bean have discontinued lifetime returns during the past few years. I've known people who used policies as sort of a lifetime subscription to, say, a rain jacket. I'm not sure the reason the policies eventually changed.

I assume it's some combination of degraded quality as most stuff is made in the same Asian factories and an increasingly widespread attitude that it's OK to take anything that isn't nailed down.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#286

Post by carstenhag »

axaxs wrote: post #189
r-bar wrote: post #182

Earlier quoted context omitted.

I think #1 is a signal of a failure in the online retail space. As a customer other than reading the (often gamed) reviews on amazon and watching youtube reviewers how do you know what to buy? Buying a bunch of options and returning them starts to look like a legitimate strategy. For some products (for me it tends to be laptops) you really do not know if you like it until you have your hands on the physical product.

I agree. I myself have noticed how bad all reviews have gotten. For example, I bought an S20 FE last year, and it had a horrible touch screen. Almost EVERYONE who bought one said the same thing and complained. I can think of zero 'reviewers' who even mentioned it. I would be supremely angry if it were a $1200 device with no return policy. I don't really know what the solution is. I think a phone rental business could…

10-20€ refund fees?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#287

Post by axaxs »

carstenhag wrote: post #286
axaxs wrote: post #189

Earlier quoted context omitted.

I agree. I myself have noticed how bad all reviews have gotten. For example, I bought an S20 FE last year, and it had a horrible touch screen. Almost EVERYONE who bought one said the same thing and complained. I can think of zero 'reviewers' who even mentioned it. I would be supremely angry if it were a $1200 device with no return policy. I don't really know what the solution is. I think a phone rental business could…

10-20€ refund fees?

I considered it, but I think an open box item is worth considerably less.

Think of it - if you are spending $1200 on an item, would you want to save $20 on it to get one that who knows who had for who knows how long? I sure wouldn't. You'd probably need to go at least $100 lower before it becomes somewhat appealing.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#289

Post by officeplant »

happymellon wrote: post #259
WrtCdEvrydy wrote: post #210

Earlier quoted context omitted.

Back in the day, this is what electronics shops were used for... go to Circuit City/Best Buy/Your Telephone Company's store and check out the phones.

Most phone shops have only had dummy phones for as long as I can remember.

Bestbuy still has mostly functional phones. I recently went by my local one to play with a Pixel 4A before buying it there unlocked. When I worked at Radioshack (2010-2013) we had mostly dummy phones except for the companies that were desperate enough to have "dumb" demo phones that felt like a real phone but just played a looped video on the screen.

My guess is that Bestbuy has more money so they can afford the rare demo phone getting stolen somehow. Funnily enough when I worked at Radioshack we often had people steal the fake phones that just played a video loop. Someone even tried to return a fake phone once saying that we sold them a broken device.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#290

Post by officeplant »

carstenhag wrote: post #286
axaxs wrote: post #189

Earlier quoted context omitted.

I agree. I myself have noticed how bad all reviews have gotten. For example, I bought an S20 FE last year, and it had a horrible touch screen. Almost EVERYONE who bought one said the same thing and complained. I can think of zero 'reviewers' who even mentioned it. I would be supremely angry if it were a $1200 device with no return policy. I don't really know what the solution is. I think a phone rental business could…

10-20€ refund fees?

Bestbuy just charges a 15% restocking fee on all phones returns now if you opened the box. As someone who often has buyers remorse or didn't get an adequate experience in store first I'm completely fine with that.
Post reply on HN