Products purchased at Apple Store in India cannot be refunded or exchanged

Post by rchaud » Thu, Apr 15, 2021, 7:47 PM UTC

axaxs wrote: post #189

r-bar wrote: post #182

Earlier quoted context omitted.

I think #1 is a signal of a failure in the online retail space. As a customer other than reading the (often gamed) reviews on amazon and watching youtube reviewers how do you know what to buy? Buying a bunch of options and returning them starts to look like a legitimate strategy. For some products (for me it tends to be laptops) you really do not know if you like it until you have your hands on the physical product.

I agree. I myself have noticed how bad all reviews have gotten. For example, I bought an S20 FE last year, and it had a horrible touch screen. Almost EVERYONE who bought one said the same thing and complained. I can think of zero 'reviewers' who even mentioned it. I would be supremely angry if it were a $1200 device with no return policy. I don't really know what the solution is. I think a phone rental business could…

Post by nucleardog » Thu, Apr 15, 2021, 7:49 PM UTC

egeozcan wrote: post #122

Cerium wrote: post #73

Earlier quoted context omitted.

One of my friends works at Costco. He says that before the holidays they sell a lot of furniture and after the holidays they see a lot of furniture returns.

But wouldn't that be expected? More people buying (because they think they need it, as they're going to cook a lot), would mean, even if the return percentage is the same, more people returning. Add to that the people who realize what a waste of an investment that was after the holiday spree is over, you can explain it a bit more. But of course, it's impossible to tell surely without data. Going back to gut feelings:…

Post by gambiting » Thu, Apr 15, 2021, 7:53 PM UTC

bobbylarrybobby wrote: post #263

gambiting wrote: post #124

Earlier quoted context omitted.

And everywhere in EU sellers have to accept a return within 14 days for any online purchases, for any reason. And no, they can't charge a restocking fee. You can only be asked to pay for the postage back. And in general, the responsibility for the goods is always with the seller first, manufacturer second. If your laptop breaks and the seller says "oh the manufacturer declined warranty" then sorry, tough luck, it's t…

Aren’t the customers who don’t return their purchases subsidizing the cost of the ones who do? I’d much prefer to pay a restocking fee (or to have more stringent return policies) if it meant I could pay a little less up front.

Post by inapis » Thu, Apr 15, 2021, 7:54 PM UTC

sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Post by macd » Thu, Apr 15, 2021, 7:56 PM UTC

hi41 wrote: post #242

wccrawford wrote: post #236

Earlier quoted context omitted.

As a non-Indian, my impression (after hearing something like that multiple times about Indians) is that people in India may be raised to be more apt to over-use a system (and even abuse it), but it's not unique to them. Every country has people who do it far too much, and everyone does it to some extent. So don't feel so bad. Also, these kinds of things are usually a trade off. Your culture has a lot of beautiful thi…

Thank you for the thoughtful answer. I am not unaware of my first impulse towards anger. I have hurt a lot of people with my angry outbursts. Some of them are in their after lives and I hope my sorry reaches them. I was also drunk when I wrote my original message. I have been drinking since 8 am since my wife left for work. I also need to get my drinking problem in order.