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Products purchased at Apple Store in India cannot be refunded or exchanged

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71–80 of 328 posts

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#71
post #6

Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.

I think you'll find that European consumer rights laws leave the US in the dust. It's much easier to refund/return stuff over here because almost everything has a better warranty than the USA.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#72
post #44
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

People have more time than money.

If you had a Star Trek replicator in your home that could replicate a brand new iPhone for you for free that lasts a week then poofs out of existence, you'd go ahead and use it, probably more than once.

If you don't mind the hassle and the ethical, er, annoyance of going to a store, waiting in queues, having $1000+ temporarily blocked off from your savings, a bunch of back and forth with the sales people, etc, then that's equivalent to replicating yourself an iPhone for a week for free.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#73
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

I totally believe this. Here in the states Costco's refund policy is like magic. If you buy something that is horrible, you can return it hassle free. I buy almost exclusively from costco just because of this policy. Zero stress. But something like this would not work in Bolivia (where I'm from), people would abuse the shit out of it. within a week the policy would be gone, no doubt.

One of my friends works at Costco. He says that before the holidays they sell a lot of furniture and after the holidays they see a lot of furniture returns.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#74
post #44
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

I knew of a guy who "bought" Apple Laptops from Amazon and used it as his DJ laptop and worked some gigs where the Apple laptop was a status symbol of how big a deal he is. He used to perform in small town and rural India and organizers paid him ₹3k-30k per night. He returned his laptop after doing 3-4 such gigs in the "marriage season" in India. He did this 7-8 times from different addresses and different accounts.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#75
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

So what's the story behind the return abuse in India?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#76
post #49

Earlier quoted context omitted.

Same reason people do the same thing with clothes.

And what would that be?

wearing it for some special occasion like a date or meeting and then returning it, so that's why it doesn't work in low income countries

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#77

Earlier quoted context omitted.

In the USA we have a concept of a warrant of merchantability. This implies that if you buy a product that is defective the manufacturer must take it back within a short period usually 30 days or less. No exceptions. With cars it is slightly different most states have something called a "lemon law." If there are more than three repair attempts in the first 6 months for the same issue and the problem is still not fixed…

I did return an iPhone when I was in US. It was really easy just walk in and return it for a full refund or credit. I ended up buying a 128gb one instead of 32gb because the experience was great. But this is insane that I can't return something from Apple's own store for a refund.

This was back when the 32gb iPhone 7 was much slower than the 128Gb one. But that was more of a performance problem this is straight up problematic.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#78
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

I disagree with categorizing this as abuse. The company was offering a refund policy. The customers were using it. My friend Kevin used to test out different GPUs when he was writing a game engine. He'd buy one, install it on his computer, run the engine, then return it a few days later. They often had a 10% restocking fee. Was he abusing policy? It's the same sort of logic banks use to justify "identity theft." Ah y…

Yes? That is abusing the policy. Sounds like he was trying to start a business and wanted to do QA. Then you need to pay for that.

This is clearly unethical, but maybe not illegal.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#79
This isn't surprising, its just consumer culture in other countries. I remember buying computer components in Taiwan, and having the merchant open the box and testing it in front of me as there were refunds and to prove I wasn't getting a fake product.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#80
post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

I disagree with categorizing this as abuse. The company was offering a refund policy. The customers were using it. My friend Kevin used to test out different GPUs when he was writing a game engine. He'd buy one, install it on his computer, run the engine, then return it a few days later. They often had a 10% restocking fee. Was he abusing policy? It's the same sort of logic banks use to justify "identity theft." Ah y…

Yes, he was abusing it. The refund policy is for if you're really unsatisfied with the product. If you buy a product with the intent to return it for refund, that's abuse.
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