Products purchased at Apple Store in India cannot be refunded or exchanged
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Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#2[deleted]
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#3[deleted]
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#4So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle and this time its left one wow!) so I contacted Apple to setup a return immediately. But nope! They are offering a replacement to me but the customer support is throwing policies in my face. Its insane that apple offers no refund for its own products.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#5Is there some sort of law in India that allows this? Seems pretty bad to me.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#6Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#7So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…
In the USA we have a concept of a warrant of merchantability. This implies that if you buy a product that is defective the manufacturer must take it back within a short period usually 30 days or less. No exceptions.
With cars it is slightly different most states have something called a "lemon law." If there are more than three repair attempts in the first 6 months for the same issue and the problem is still not fixed then the manufacturer must offer a full refund.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#8> Please see our Sales Terms and Conditions for full policies.
Which of course you can’t be bothered to link?
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#9Is there some sort of law in India that allows this? Seems pretty bad to me.
No. Amazon offers a return for it's products if they are defective the second time. Basically you get a replacement if its good then great keep it but if it has a problem as well then you get a full refund on return. Apple has no such policy. You buy it they can offer a replacement. But customer support will tell you its policy for no refund. No law afaik.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#10Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.
There is societal expectation. Frankly no one wants opened/used products, so you know those will be sold at significant discount, or refurbished, or thrown away. No business accepts that unless they HAVE to.