Earlier quoted context omitted.
You could try AWS SNS SMS. This is also PAYG. A wrapper like https://sendwithses.com might make your work easier. EDIT: With AWS SNS SMS you can set a spending limit and your bill will never go over that.
AWS SNS SMS seems best suited for internal communications (we use it for alerts); it does not seem suitable for commercial use where you require targeted sends, you'd have to create a topic for each customer. Source: use it and twilio.
Twilio blocked our account and with it hundreds of our customers [resolved]
131–140 of 165 posts
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#132Earlier quoted context omitted.
In the United States I don’t think there are many jurisdictions where an automated marketing email will get anyone put on the most-wanted list. I have a very hard time seeing the criminality of this. Can any lawyers provide more insight?
> we got an email from their sales rep That doesn't sound automated.
I think sales emails can be automated.
Isn’t this a major selling feature of pretty much every CRM?
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#133Earlier quoted context omitted.
> While this was going on, we got an email from their sales rep, congratulating us for increasing our spend by more than 8000% and wanted to have a chat. So I guess they do have the systems to monitor unusual patterns, they just turn a blind eye. At this point we're entering criminal territory. Enriching yourself when you should reasonably know something criminal is occurring (like someone being defrauded), and helpi…
In the United States I don’t think there are many jurisdictions where an automated marketing email will get anyone put on the most-wanted list. I have a very hard time seeing the criminality of this. Can any lawyers provide more insight?
It only takes one.
One young prosecutor seeking to make a splash in a jurisdiction with a twilio customer.
Twilio might win in court, but they’d lose in the big picture.
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#134Earlier quoted context omitted.
FWIW: you can turn off automatic recharge and ask for a different reminder limit. Not ideal, but at least it prevents crazy bills.
They still bill you no matter what, and if the bill is big enough they will sic collections on you.
This surprises me. I thought they would disable the service when the balance goes negative. I need to add some more monitoring and a failsafe rate limit...
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#135Earlier quoted context omitted.
They still bill you no matter what, and if the bill is big enough they will sic collections on you.
This surprises me. I thought they would disable the service when the balance goes negative. I need to add some more monitoring and a failsafe rate limit...
They also continue to bill for recurring services even if your account balance goes to zero, watch out.
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#136Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#137Earlier quoted context omitted.
Remove the tech-specific words from your comment, and you would probably find people saying the same thing throughout all of history.
Not sure if large car companies or clothes manufacturers (just two examples of large companies) were ever able to ignore legal rights of their customers. This has only become possible with digital services where companies refuse to acknowledge local laws and regulation.
> Not sure if large car companies or clothes manufacturers (just two examples of large companies) were ever able to ignore legal rights of their customers.
Ha, check out “unsafe at any speed” the book that launched Ralph Nader and the government’s role in consumer safety.
Or “The Jungle”, the book that launched food safety regulations (and some worker safety) a century ago.
Certain politicians and certain companies decry “regulation” generically but there are good reasons behind almost all of it.
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#138I work for Twilio and forwarded it internally. If you are 6 years with the company, you probably have an AE assigned to your company or have been in touch with any other human being along the way? UPDATE: Your account should be active now.
It's a bit shit that they had to jump through so many hoops, with HN being the only one that actually worked (after 7 hours) in order to get in touch. Serious kudos to you for helping them but I know a lot of people who wouldn't touch your company with a bargepole for these kind of reasons. Having to kick up a fuss on social media in order to get service, how very 2021..
same. I had a issue with google payment. It was around $5. Emailed them 100 times even phoned them for hours. They didn't solved the issue .
After I shamed them in twitter/github the issue got solved in 1 day.
The world is has become too wild tbh.
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#139Hmmmm they definitely have a phone number, I remember when I worked at a startup a few years ago I had many phone conversations with them regarding a bug in their mobile chat SDK. Perhaps we had a support contract tho...
Re: Twilio blocked our account and with it hundreds of our customers [resolved]
#140While this does not resolve your current issue. Have a look at https://signalwire.com its from the same people who created FreeSWITCH.