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Google reminds users to "Call Dad", makes users angry

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Re: Google reminds users to "Call Dad", makes users angry

#51
post #4

When you operate on the scale of Google or Facebook, getting "cute" will inevitably end up with some angry users. But without little touches like this, the company would move closer and closer to the IBM-esque corporate monolith. And neither the users nor Google want to see that image. That said, maybe this one was pushing it. I saw that this morning and thought, "Oh, here we go..."

Actions speak louder than words. If they don't want to look like an IBM-esque monolith then they shouldn't act like one. Would IBM be less of a monolithic beast if they had commercials with puppies in them, yet never changed their polices or actions?

Personalizations are cute so long as you have a personal relationship with who is doing it. If Google was a three man team who interacted with their userbase on a regular basis then these acts of personalization would mean more. But a 26,000 plus employee company having faceless developer #014345 implement feature #21542154, is much harder to pull off as being personal or cute. Especially considering how impersonal Google is towards customer service. It can come off like a socially awkward geek trying to make conversation...

Here let's remind you about your great father(or possibly your dead, abusive or absent father) to show how human & personal we are as a company, but if you actually have a problem with one of our products or services good luck actually getting a personal touch then.

Re: Google reminds users to "Call Dad", makes users angry

#52
post #46
post #39

Earlier quoted context omitted.

[deleted]

So anytime a service or piece of software does something frustrating your solution is to drop it & never communicate with the developer what the problem might be? I would say that filtering out the Google Doodle or generic Happy Fathers Day greetings is easier than something that looks like a personal reminder to call dad on your personal contact list. One that is difficult to remove.

[deleted]

Re: Google reminds users to "Call Dad", makes users angry

#55

My father recently died and while things like these may trigger some slight pain, that's just life. You have to get the fuck over it. It's never worth accommodating the easily offended, especially on the Internet.

It's the difference between seeing something that annoys you and moving on and having something that someone else stuck into your reminder list that you can't delete. No one is complaining about Google's fathers day doodle, people are complaining that Google put in reminders they don't want into a space they view as theirs and there's no way to get rid of them. I'm glad you presumably had a good relationship with you…

The issue you describe is legitimate: having an unsolicited reminder that can't be deleted is a bad choice, period. The parts about being offended because of a lousy or recently late father are unnecessary and unhelpful appeals to emotion.

Re: Google reminds users to "Call Dad", makes users angry

#56
post #4

When you operate on the scale of Google or Facebook, getting "cute" will inevitably end up with some angry users. But without little touches like this, the company would move closer and closer to the IBM-esque corporate monolith. And neither the users nor Google want to see that image. That said, maybe this one was pushing it. I saw that this morning and thought, "Oh, here we go..."

When I first saw it, I did find it remarkably annoying, but didn't actually put my finger on it until now: to me it doesn't feel "cute" at all, but rather like a machine or a robot, maybe trying to sound cute, but coming off only as imperative -- like "Reminder: taxes are due today."

Re: Google reminds users to "Call Dad", makes users angry

#57

I was just talking with my mom about this this morning. My father passed away about a year and a half ago. I still very much miss him. I really hate to be That Guy that complains about the little things that are supposed to brighten our day. Particularly because I work for Google and have at various other times been the guy implementing these little things that then get complained about. I wouldn't want to see Google…

[deleted]

Re: Google reminds users to "Call Dad", makes users angry

#58
Wait, are we still in America where every surface in the virtual and real world is covered with ads? In general I have a problem with the ad supported universe, it turns the creative expression into a commodity to sell shoes and lipstick.

I wish I can could my dad about this.

Re: Google reminds users to "Call Dad", makes users angry

#59
post #53

I am sure that the rainbow that show ups when you search "gay marriage" on google is going to upset some people... guess they need a new option to please those people ("Dont show me the gay rainbow").

To play Devil's Advocate:

What if you logged into Gmail and saw a reminder that said "Be sure to go vote for the bill supporting Gay Marriage Today" that you couldn't delete?

Re: Google reminds users to "Call Dad", makes users angry

#60
post #53

I am sure that the rainbow that show ups when you search "gay marriage" on google is going to upset some people... guess they need a new option to please those people ("Dont show me the gay rainbow").

To play Devil's Advocate: What if you logged into Gmail and saw a reminder that said "Be sure to go vote for the bill supporting Gay Marriage Today" that you couldn't delete?

What if I entered a privately owned local mall and saw such a sign?

Neither of these would concern me in the slightest.

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