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Uber ordered to pay $1.1M to blind woman refused rides

bbc.com

21–30 of 502 posts

Re: Uber ordered to pay $1.1M to blind woman refused rides

#21
post #7

> It rejected Uber's claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees. I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.

Note that Uber wasn't fined. They were ordered to pay her attorney costs (which are high in part because Uber complicated the litigation) and damages to her.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#22
post #7

> It rejected Uber's claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees. I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.

Yes, makes no sense that anyone can register their pet as emotional support.

The ADA does not require any registration of any service animal. Everyone is expected to accept the service animal’s owner claim that the service animal is a service animal without proof.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#23
post #18

Most of the money went to the attorneys. "Irving took legal action against Uber, resulting in an arbitrator this month awarding her $324,000 in damages plus legal expenses of $805,313" https://www.sfchronicle.com/business/article/Uber-drivers-re...

Can you successfully fight Uber’s über legal team for under a million? Seems cheap to me.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#24
> "The bottom line is that under the Americans with Disabilities Act, a guide dog should be able to go anywhere that a blind person can go."

Okay, I completely get this, but question -- what about business owners and drivers who are traumatized by dogs? If I were a driver, I'd be much more likely to crash the car if there was a dog in the car of any kind. I've had traumatic experiences with dogs and being near one sends me into panic.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#25
post #15

I think anyone who has taken Uber and Lyft a lot knows that they allow drivers to abuse the system for their benefit, with no recourse for riders. A few incidents that have bothered me: 1. Having an Uber refuse to take me to the airport from downtown Chicago 2. Lyft not giving me an automatic refund for a pickup in SOMA when the driver had been heading down 101 for 10 minutes and was showing no signs of turning aroun…

So the bad behavior is on the part of the drivers, not the company, but you prefer the company to get punished?

Re: Uber ordered to pay $1.1M to blind woman refused rides

#26
post #7

> It rejected Uber's claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees. I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.

Yes, makes no sense that anyone can register their pet as emotional support.

Emotional support animals are not legally service animals and there is no grant of access to places of public accommodation, etc.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#27
post #7

> It rejected Uber's claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees. I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.

Yes, makes no sense that anyone can register their pet as emotional support.

Emotional support animal =/= service dog.

Service dogs are specially trained for a job and cost upwards of $25-30k to train and maintain their training.

Emotional support animals don't require any training and don't have nearly as many rights as a proper service dog.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#28

Earlier quoted context omitted.

Presumably not. Even if they did, what should they do with that information? Service dogs have special status.

How does this work for workers with dog allergies?

How does it work for a bus or taxi driver with dog allergies? They have vehicles designed for separation of driver and 'self loading freight', not just some personal cozy ride.

Re: Uber ordered to pay $1.1M to blind woman refused rides

#30
post #11

Earlier quoted context omitted.

Perhaps, but that's entirely off-topic

Is it? I think it falls squarely on the topic of "Uber drivers breaking the law and Uber choosing to not deal with it (to the detriment of riders) 'because contractors'", that is, just what TFA is about.

I don't really understand how that is Uber's responsibility though. If a crime is committed, that crime should be reported and the police should investigate and take action based on the result of said investigation. Probably reasonable to suspend people pending the outcome of the investigation, but not sure unilateral action is warranted on the part of the company. We have processes for a reason.
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