Just to add my own data point: I have some extensions in the Chrome Web Store and, from time to time, Google send me a notice that they violate privacy policies (but they don't collect any data) or some permissions are not used (but yes, they are). So, after explaining and linking to the source code, they usually reply with another canned response: Thank you for reaching out to us. We took a closer look at your item…
Sufficient incompetence is indistinguishable from malice, and should be treated similarly (at least when dealing with companies). In my opinion, a company that regularly flags things that are complaint with the rules is Bad regardless of motives.
- A bad or gone-bad automated system;
- Outsourced incompetent people;
- A try to soft push out what they don't like (it still takes patience and effort to deal with this);
- Some mix in between.
For sure, malice or not, it's flawed.