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MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

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Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#151
post #9

Keyboards shouldn't fail as often as the butterfly keyboards did (and the fact that the most commonly used letters tended to fail first points rather to a wear issue than just breadcrumbs), but most of all, it shouldn't take more than $100 to exchange a failed keyboard. But with the "repair" costs charged for the laptops, they become a write-off basically as soon as they fail out of warranty.

$199 battery replacement will get you a new topcase which includes the keyboard

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#152

Earlier quoted context omitted.

Apple has very specific instructions on their website as to how to use an air duster to clean the keyboard: https://support.apple.com/en-us/HT205662 It works. Fixed my 'e' key, fixed my spacebar, fixed all of them. You have to hold it at weird angles but it works.

Which doesn't do much...most of the time the fragile hinges are broken which is why Apple introduced the repair program shortly after

I've been using my macbook every day, all day, for two years. How hard are you hitting the keys? Or were you trying to pop the keys off? Because that will break them easily.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#153

Earlier quoted context omitted.

I'm one of the rare weirdos who really likes the feel of the butterfly keyboard. I love the snappy, tappy reaction. The new "magic" keyboards feel mushy in comparison. BUT… my 2016 MBP is on its third keyboard, and seems ready for a fourth. AND… for four years I've been wondering if my typing has been getting progressively worse worse; a couple weeks ago I picked up an M1 Air as a kind of stopgap while waiting for th…

Another weirdo here I guess. I love the stability and the positive clickiness. I'm pretty picky with my keyboards otherwise preferring tactile mechanical switches. Surprised not see more love for butterflies here. I haven't had those reliability issues, but 90% of the time work with an external keyboard and I clean my equipment more often than most.

I didn't get enough tactile feedback while touch typing. It felt hard to tell whether the "click" feeling I got was from the key clicking or just from my finger hitting the key and bouncing off.

Fwiw, I don't like any of the key systems that have a force threshold they just give up after. I had a Razer gaming keyboard that I didn't like for the same reason. It had good travel, but the keys don't move until you hit a certain force and then they totally cave and there's no resistance. They're also not really designed for typing though.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#154
post #18

I actually blame Johnny Ive for this clusterf*ck. Ive famously pursued a crusade for thinness. It's said that design is the art of compromise. Well, Ive took a no compromises approach to thinness and it showed. Look no further than the 12" Macbook. One port (also needed for power), lower power CPU and (I believe?) the start of the dreaded butterfly keyboard. IIRC the butterfly keyboard's raison d'etre was to shave ha…

ive is a one trick pony w/ myopic perspective on design - One that is purely focusing on useless aesthetics. Hope apple products going fwd will have superior hardware design that balances usability w/ style.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#155

Earlier quoted context omitted.

complain as much as you like, and you may be mostly correct. But you overlooked one absolutely brilliant piece of Apple technology: the ipod nano 7. (insert hysterical laughter). Make fun if you want, it's obsolete, only 16gb, poor battery, old bluetooth etc. You are right, but i challenge anyone to show me anything comparable, with such a good touchscreen, that is slim enough that you don't feel it in your pocket .…

The 6th Gen was the best! Super small, built in clip.

I hate that clip. even Though it would have been hard to hold without it, it's a horrible compromise.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#156
post #130

Earlier quoted context omitted.

You can probably use the Ive/Jobs combination to describe evolution. Ive was the mutation source, Jobs was the selection filter. What makes evolution work is selection. Without selection you get crap. Mutation is just the noise you need to have something to apply (recombination and) selection to. It is hard to say how much post-Jobs was really Ive. But it was clear that Apple got really lost. And it does suggest that…

> You can probably use the Ive/Jobs combination to describe evolution. Ive was the mutation source, Jobs was the selection filter. So they were a kind of a subtractive synthesizer, one could say.

That’s actually a nice ANALOGy.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#157
post #9

Keyboards shouldn't fail as often as the butterfly keyboards did (and the fact that the most commonly used letters tended to fail first points rather to a wear issue than just breadcrumbs), but most of all, it shouldn't take more than $100 to exchange a failed keyboard. But with the "repair" costs charged for the laptops, they become a write-off basically as soon as they fail out of warranty.

$199 battery replacement will get you a new topcase which includes the keyboard

Can you get a battery replacement for that price, even if the battery is still fine? And if you can, why is a keyboard replacement so much more expensive, especially as it is known to fail?

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#158
post #130

Earlier quoted context omitted.

You can probably use the Ive/Jobs combination to describe evolution. Ive was the mutation source, Jobs was the selection filter. What makes evolution work is selection. Without selection you get crap. Mutation is just the noise you need to have something to apply (recombination and) selection to. It is hard to say how much post-Jobs was really Ive. But it was clear that Apple got really lost. And it does suggest that…

I find this an uncharitable view point. All sorts of creative work goes through a filter. Writers have editors, musicians have producers, actors have directors, programmers have other programmers. And when the filter fails (or dies), the result is bad.

What matters is whether or not it describes observable facts.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#159
post #18

I actually blame Johnny Ive for this clusterf*ck. Ive famously pursued a crusade for thinness. It's said that design is the art of compromise. Well, Ive took a no compromises approach to thinness and it showed. Look no further than the 12" Macbook. One port (also needed for power), lower power CPU and (I believe?) the start of the dreaded butterfly keyboard. IIRC the butterfly keyboard's raison d'etre was to shave ha…

I don't believe the Air got rid of the Touch Bar -- it never had it. It was only on the Pro. What's so "Pro" about replacing the useful function keys (including the escape key) with a bar that does nothing but pick emojis is beyond me. I strongly dislike the Touch Bar. I'm typing this on a 2019 MacBook Pro whose Touch Bar died yesterday, leaving me with no escape key, no volume buttons, no keyboard brightness buttons…

Indeed I noticed the 2018 Macbook Pro became a much more useful machine for work and I was a lot more productive once I started using it clamshell-mode only with external keyboard/mouse/monitors.

Re: MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

#160

Earlier quoted context omitted.

Which doesn't do much...most of the time the fragile hinges are broken which is why Apple introduced the repair program shortly after

I've been using my macbook every day, all day, for two years. How hard are you hitting the keys? Or were you trying to pop the keys off? Because that will break them easily.

Look the butterfly macbook keyboards were defective, end of story. It's not a matter of someone being too harsh on them, they were extremely failure prone compared to other keyboards. Sometimes canned air worked, plenty of other times it wouldn't do anything. Even users who paid $700 to get Apple to repair their screw up and immediately put a silicone keyboard cover over the replacement still had keyboard failure after a year. Clearly they called it a butterfly keyboard because that's how light you have to touch it to keep it from failing. This isn't heavy handed users, this is idiotic design decisions.

Apple put out one of the least reliable keyboards in any laptop that was simultaneously the most expensive to repair. It took them 3 years of gouging customers with obscenely expensive repairs before they were willing to actually admit to the defective design. There's plenty of users on HN alone who suffered from it when it broke right after the warranty ended. If you didn't decide to purchase AppleCare, you got to pay Apple hundreds of dollars to fix their own design defect on a relatively new machine while Apple staff pretended to be completely unaware that this was a common problem.

I'm glad their canned air trick worked for you, many others weren't so lucky. Even today, best case scenario if your keyboard is far gone enough to need replacement instead of canned air, it gets replaced with a new keyboard that's just as defective as the original.

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