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Ask HN: How to build empathy?

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131–140 of 174 posts

Re: Ask HN: How to build empathy?

#131
I'll give it a shot, because I consider myself a relatively empathetic person:

> 1. How did you develop your listening skill?

In my mind, there are at least two different types of listening that I can think of. Let's call them "surveying" and "socialising":

a) When you're "surveying", you're taking in information to create some kind of output in the end. This could be listening to a co-worker describe a problem, or it could be listening to a friend asking for relationship advice. What's normally the most important here is to indicate that you are in fact listening, and resist the urge (if you have it) to break in during the explanation, unless you need clarification. At the end, try to summarize what you've understood, not just to indicate that you actually listened but also to clear up any misunderstandings.

b) When you're socializing, what can lead to conflict is if you approach it like you're doing "a": this took me years to realize in romantic relationships, that a lot of complaining is not someone asking for a solution. When meeting people in general that's pretty obvious, people like whining about things just to agree on things that suck so you can bond over it, but for some reason I always assumed that in more intimate environments you'd probably bring it up to get some advice. Well, that's not true. So if the person is just airing grievances, saying "that sucks" and doing some whining on your own that's tangentially related might seem like a really bad solution, and it is, but noone is asking for a solution, so don't offer one.

> 2. How to be more empathetic?

Having empathy is quite simply the capacity to relate to another persons feelings. That doesn't just mean "how would I feel", it also means "how does this other person differ from me, and how would I feel in their situation", which is something completely different. Other people will frequently feel insecure, just like I'm sure you do, and it's not always we consider that.

It's also important to point out that it's impossible to care about everybody's problems, but the important part is not genuinely caring, but dealing with the situation in a way that is socially acceptable. You know, like walking away while someone is talking about something that's really weighing on them might make sense from the perspective that you don't honestly care, it doesn't make sense from the perspective that you don't want this person to feel rejected and meaningless.

Like all skills, empathy takes practice if you're not used to it. Maybe you're from a home where talking about feelings wasn't encouraged, regardless of why you feel you need to be "more" empathetic, don't be too hard on yourself. Honesty goes a long way, and if you feel like you don't know how to act in a situation, it's a million times better to be honest and open about how you feel than to fake it.

Most of the time, showing empathy is just acknowledging that you're seeing another person and what they're going through. 15 minutes of heartwrenching details about a breakup doesn't need a 15 minute response, it's well enough to just acknowledge that the whole situation really sucks and you're there if they want to talk about it some more. A lot of problems don't have solutions, and empathy is meeting someone in that uncertainty.

> 1. What common failure modes do you hit in your relationships as a low empathy person?

I used to be a pretty low empathy person, but I think honest and open communication goes a long way to rectify that in the long term. As long as you're open about your weaknesses, people at least know what to expect and what to tell you. If you tell someone that you need them to be extra clear on what they mean or expect, and that your "low empathy" behavior isn't meant to cause offense, at least people close to you will probably feel more comfortable in correcting it. If you don't, most likely nobody will say anything, because adults normally aren't in the habit of raising eachother.

> 2. How do you avoid them?

If you want to avoid a behavior that you consider unwanted, that's going to be hard if you yourself can't identify them when they happen. So I would say that a good first step is probably acknowledging the problem, and trying to identify it when it happens. When it does, despite what you have in your mind, try acting in another way and see if it gets you a better result. If you can't come up with anything and you need help, ask for help. There is no shame in being open about what you don't know and what you're not good at, that's the first step to self improvement.

One quote on empathy that has stuck with me is that we "always judge others by their actions, but ourselves by our intentions". We tend to be less forgiving to others, and one way out of that may be to try to find the underlying intention rather than what that person did. Empathy is, after all, the ability to envision yourself in another persons position. In the long run, I think this leads to a lot less conflict as well.

Re: Ask HN: How to build empathy?

#132
post #73

I think cultivating curiosity about others is integral to building empathy, but it's a lifelong practice. I still find it very easy to project my own experiences onto others - an easy shortcut that drains my interest in them and makes listening hard. After all, if I feel I already know what's important to know about them, why listen? Where I've found the most personal growth has been in continually re-learning the st…

I often think that if I had one supernatural wish to make, I’d like to inhabit the inner-life and sensations of someone else. See, feel, hear, think, intuit, and fear like they do. Not as an observer, but as a first-hand experience. Whether that person is dumb, hyper-intelligent, manic, depressed, or autistic. As I mature I’m starting to appreciate how very different our inner-experiences can be. Even for something a…

Experimenting with different doses of psychedelics can give some insight into differing states possible in your own mind, which may be somewhat of a proxy representation.

Re: Ask HN: How to build empathy?

#134
post #88
post #34

Avoid immature unempathic communications and behaviours: "Lots of trash answers. All of them in fact!" Instead: 1) The Golden Rule: Treat others as you'd yourself want to be treated. This is an ever-evolving loop of growth and learning throughout your life. You are never finished! 2) In job, service, family, nearly everywhere, people respond better to you when your behaviour and communications reflect the same shared…

You may not know what's best for other people! Instead of the Golden Rule, think of it this way: "Ask others how they want to be treated, and then treat them that way."

This is the right attitude but unfortunately I don't think it can be asked straight forward that way. The answer is best attained through listening and observing, but intentionally it's this principle balanced with the golden rule.

Re: Ask HN: How to build empathy?

#135
post #74

Earlier quoted context omitted.

wants are wants because we imagine having the want fulfilled will ___________. what's your take on the blank?

Release dopamine. That’s not a need any more than buying a nice car is a need. It’s a want, and there is a difference. Needs are things required to survive; not buying a nice car will not kill you or anything like it.

A bit more exploration on this:

Example: If I don't have transport then I can't buy food / do things to survive. Its 50km to the nearest shop. Etc etc

Thoughts: I need transport but want a car, horse or bicycle. Perhaps I do need that car after all? A horse isn’t as useful when it rains. The bicycle won't fit four people.

Perhaps I do need a car. Obvious requirements just appeared involving weather, number of people, moving capacity etc.

But do I need the fancy car or will a less fancy car fulfill the requirements? There's the need vs want line as I see it.

Re: Ask HN: How to build empathy?

#137
One possible approach to practice is skipping the “solutionizing” part of the listening-paraphrasing-solutionizing habit you mention. A good listener is able to understand the speaker and prioritizes understanding the speaker’s ideas over conveying their own.

Generally a good way to stay engaged is staying curious in what the other person is trying to communicate. Most people enjoy talking about their lives and will enjoy dominating the conversation. However if you need to fill a silence, a good personal story relating your experience to theirs is an effective way to demonstrate that 1) you’ve been listening diligently and 2) they’re not alone. Always nice to promote a sense of human togetherness!

Re: Ask HN: How to build empathy?

#138
1. Keep your mouth shut even when you have the urge to speak. Give people chance of speak their hearts. 2. You have to understand that everyone is coming from a different place, have different socio-economic conditions and childhood experiences. You have to respect this, and somewhere have to accept that most people are good at heart(beware of psychopaths) just that their life experience made them how they are. You will slowly start becoming sensitive to ppl.

Re: Ask HN: How to build empathy?

#139
post #10

I use two complementing strategies: - Developing empathy towards myself first, that is, being able to observe feelings that arise within me and then being able to accept these feelings as they are. I have found this to be very relieving. A technique that helped me was meditation; training the mind like a muscle to be able to observe & recognize feelings. - Turning this outwards to others, the works of Marshall Rosenb…

Yes, learning NVC can really help in hearing where the other person is coming from. It's also useful for expressing yourself in a way that's least likely to trigger the other person. All of this takes practice, of course.

I've taught it to over 3000 Google employees as a 20% project over the past 7 years. I've also developed a team of volunteer facilitators who help people practice in weekly workshops. We're happy to talk about the program and answer questions on Clubhouse (currently Sunday afternoons at 1pm PT):

https://www.joinclubhouse.com/club/Compassion-in-Tech

Re: Ask HN: How to build empathy?

#140
My relationships suffered from frequent disagreements caused by miscommunication. The book Nonviolent Communication by Marshal Rosenberg taught me some super-useful techniques that eliminate most disagreements. My life drastically improved after reading and applying the NVC techniques.
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