Unpopular opinion: I think government services and offices should remain offline-first forever. They should offer online equivalents, but they should never assume or require digital adoption. I think this has two big benefits: - Minor point: Greater resilience to downtime, interruptions to service - Major point: a check on becoming a faceless entity with no exposure to the public. Think Google or FB if you get flagge…
I think it makes accountability easier as well. And this is actually the reason why I don't do online billing as much as possible. A stack of papers going back years showing that the corporate entity you're dealing with confirms that you payed them on time for years feels a lot better defense than: Me: your honor, I swear I paid them Corp: our computer thingy says you didn't. also it's a tangle of 50 different sql da…
Sure, there are still a lot of people who simply isn't comfortable handling this, and for them send them printed versions.
Auditors and reporters should audit the end-result, not look at paper baskets. We already know "oops liberty not found" happens in a lot of cases yet the powers that be does nothing. (Because it can't because it's a in a gridlock, because well, a lot of people are still just a xenophobic bigoted harmful dickhole waving their (single issue) flag.)