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Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

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Re: Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

#11

Post by pranav_rajs »

scrollaway wrote: post #10
pranav_rajs wrote: post #9

Earlier quoted context omitted.

You can integrate 7 channels with Chatwoot including Email. https://www.chatwoot.com/features/channels We have a base version of CRM at the moment, we are building more on top of it.

This may be out of your depth but I'd love to see a provider that supports Discord. eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.

I didn't completely understand the use case.

Do you wish to

1. Reply to the support messages from Discord

or

2. Manage discord community over some other tool?

The first one is an integration similar to what we have with Slack right now.

Re: Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

#12

Post by scrollaway »

pranav_rajs wrote: post #11
scrollaway wrote: post #10

Earlier quoted context omitted.

This may be out of your depth but I'd love to see a provider that supports Discord. eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.

I didn't completely understand the use case. Do you wish to 1. Reply to the support messages from Discord or 2. Manage discord community over some other tool? The first one is an integration similar to what we have with Slack right now.

First one is definitely the primary use case.

Re: Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

#13

Post by rancar2 »

pranav_rajs wrote: post #4
rancar2 wrote: post #2

Congrats on the launch! Is there any plan beyond agent-based chat on the roadmap? I like to start with a dialogue flow for the common use cases before passing the conversation off to human agents.

Yes, we already integrate with Rasa.ai and Dialogflow. You can start the conversation with DialogFlow and pass it off to the agent. You can see a demo here https://www.chatwoot.com/features/chatbots and a setup guide with a sample code here https://github.com/chatwoot/dialogflow-agent-bot-demo

Amazing! You have a customer at CareDash. Feel free to reach out to me if you want any feedback as we will start implementing this shortly. rcarlton@caredash.com

Re: Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

#14

Post by ignoramous »

Congratulations! Love chatwoot, and have been recommending it to others too.

If I may, what's your take on Cloudflare's upcoming DurableObjects for Workers [0] and the possibilities that entails for chat-applications like these?

> ...license fee of $99 per user per month for features like customisable dashboards, SLA Management, Agent scheduling software, IP blocklisting etc which are suited for large enterprises.

I see a lot of F/OSS YC startups (like PostHog, SuperTokens, QuestDB, OpsTrace, SigNoz etc) following the buyer-based open-core model that GitLab pioneered [1]. I wanted to know if there are there any other models other than GitLab's that YC recommends to its startups?

Also, curious why for-profit F/OSS startups would leave up a "sponsor" button on their GitHub. :D

> We started building Chatwoot as proprietary software in 2017, but the startup failed.

Tangential: Was this the startup that failed [2]? If so, it would be interesting to read your views on it since it looks like except the co-founder that blogged about the failure, the rest of the original founding team is back building chatwoot?

Off-topic: If you are okay, can you reveal if you've raised funds from Indian Angles (many particularly active in the SaaS scene [3]) and what has been your experience so far? And a set of recommendations, if any, for other Indian F/OSS SaaS upstarts? May be you should blog about it?

Thanks.

[0] https://news.ycombinator.com/item?id=24616169

[1] https://www.heavybit.com/library/video/commercial-open-sourc...

[2] https://news.ycombinator.com/item?id=24988380

[3] https://saasboomi.com/indian-saas-tribe/

Re: Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

#16

Post by pranav_rajs »

scrollaway wrote: post #12
pranav_rajs wrote: post #11

Earlier quoted context omitted.

I didn't completely understand the use case. Do you wish to 1. Reply to the support messages from Discord or 2. Manage discord community over some other tool? The first one is an integration similar to what we have with Slack right now.

First one is definitely the primary use case.

We are using Discord for managing our community. We have already thought about this. There was not enough requests to build the integration.

Anyway I have created an issue at the repo, so that this can be tracked. https://github.com/chatwoot/chatwoot/issues/1941

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