Earlier quoted context omitted.
> it'll be automated and the outcome will be decided by real users I don't understand how both these things can hold. Unless the "real users" are automated?
Automated in the sense that there is no company resolving disputes, but are resolved in a decentralized manner by other users who are selected automatically
I wonder how well that'll work out. Will those automatically-selected "other users" really be able to grasp the legal and contractual issues adequately to resolve a detailed technical dispute?