Earlier quoted context omitted.
It's not only that, it's the fact that the stores have externalised the checkout process to customers themselves. I could never understood why should I, as a client, do the work that someone else can do for me (and more reliably, of course)? It's win-win, I'm not stressed at doing something wrong, I can do something else while my products are checked out and that person doing the product checkout also has a job. But…
In these stores, cashiers are waiting around most of the time. That's the issue. They couldn't stay in business because they had to pay for the cashier to checkout as well as wait around. By letting customers checkout, there's no more wasted money spent on employees waiting around. Also, the stores that are most promising don't require checkout at all, so that's an entire category of human effort eliminated, for bett…
Re: Shops return to rural Sweden but are now staff-free
#191Most stores keep one person up front when they are not busy, the rest of the checkout clerks wonder the store looking for things out of place, stocking shelves, finding or customers to help. Each store has their own set of duties but for the most part there are plenty of tasks to do when people aren't waiting in line.