11–16 of 16 posts
"Personally, I was so offended by that expediter that I'm now getting my coffee at the Starbucks on 60th Street. The 58th Street branch can take a flying leap for all I care." Hum... "Fuck you Starbucks, I'm so offended I'll go at ANOTHER of your branches! That will teach you."
Whatever Joel (and the Starbucks employees mentioned) might think, the "expediters" do actually speed things up. Asking people what they want BEFORE they get to the head of the line means that by the time they arrive they've figured out what they want -- rather than weighing their options at the one point when they are in the critical path.
"Personally, I was so offended by that expediter that I'm now getting my coffee at the Starbucks on 60th Street. The 58th Street branch can take a flying leap for all I care." Hum... "Fuck you Starbucks, I'm so offended I'll go at ANOTHER of your branches! That will teach you."
Whatever Joel (and the Starbucks employees mentioned) might think, the "expediters" do actually speed things up. Asking people what they want BEFORE they get to the head of the line means that by the time they arrive they've figured out what they want -- rather than weighing their options at the one point when they are in the critical path.
Whatever Joel (and the Starbucks employees mentioned) might think, the "expediters" do actually speed things up. Asking people what they want BEFORE they get to the head of the line means that by the time they arrive they've figured out what they want -- rather than weighing their options at the one point when they are in the critical path.
Is this your reasoning, or your observation?