When they ask why you are cancelling say "No reason". There is literally nothing they can say to prolong the whole experience. Don't volunteer any information. Don't tell them what is wrong with their website. Don't tell them anything. You will make the whole process go longer.
Before buying a NYT subscription, here's what it'll take to cancel it
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Re: Before buying a NYT subscription, here's what it'll take to cancel it
#12The marketing/sales talk like, “Am I to understand you’d like to cancel even though our product could be saving you $xx in time and money?” repulses me to no end. I understand they’re trying to keep a customer. I just hate the leading questions. I hate that I feel like they’re trying to outwit me, or trick me into realizing I’m so silly for wanting to cancel something. Even though I might cancel products, the cancell…
You’re not supposed to like it. It’s supposed to be effective.
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#13When they ask why you are cancelling say "No reason". There is literally nothing they can say to prolong the whole experience. Don't volunteer any information. Don't tell them what is wrong with their website. Don't tell them anything. You will make the whole process go longer.
I always chose "other" for any question of this type. If there is a text box that must be filled out to describe "other", I always write "Other".
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#14This reminds me of the French newspaper lemonde.fr, which I had subscribed to, and then wanted to unsubscribe after a couple months. There was simply no way to do so online, not to reach any customer support. The only option was to send a letter via post. This was during our first lockdown in UK, so no way I would go to the post office for that. I'll simply never be a customer again.
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#15I'm surprised how many publications went the route of selling subscriptions to a virtual paper. I can't bring myself do to it. If it was just a 75 cents charge for the new articles and you could access them forever, that would be more appealing to me. Put it this way wouldn't mind buying a national geographic on the iPad but I don't want a subscription for this very reason and it seems like a waste of money paying fo…
You can buy a single issue of the NYT (and many other newspapers) via kindle and "own" them forever.
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#16I subscribed to the NYT a couple years back. I had to talk to a rep to get canceled, and at one point he offered something like half a year for free if I'd keep the subscription. I insisted on canceling, because I was getting irritated, and he laughed out loud that I refused the free offer. Right then they lost me forever as a customer.
But it was a valuable lesson on looking at the exit strategy for a service before you sign up for it. And I try real hard to only do business with companies that make it as easy to stop spending money with them as it is to start.
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#17Honestly only case where I'm willing to overlook it. It's so hard for them to stay in the black. I can't imagine, in this age. For a serious newspaper that does good investigative journalism, I'll accept some desperate measures to keep subscribers and not hold it against them.
Any other company and I'd call them garbage, but the NYT does a lot of good. (Same would go for other top investigative journals that have published a lot of pieces revealing major information to the public.)
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#18I don’t understand why a crossword puzzle company spends so much effort on a journalism side project.
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#19Not paying the bill worked for me.
Haha yes! Right around the time I decided I didn't want the sub anymore was luckily right around when I cancelled (for unrelated reasons) the credit card they had on file. Super easy!
Re: Before buying a NYT subscription, here's what it'll take to cancel it
#20If you subscribe through Apple it’s just as easy to cancel it as canceling any other subscription.
I’ll gladly pay more through Apple just because I know it’ll be trivial to cancel later.