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Fake Amazon reviews 'being sold in bulk' online

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Re: Fake Amazon reviews 'being sold in bulk' online

#131

Earlier quoted context omitted.

My mother-in-law no longer buys anything of significance from Amazon after being burned with counterfeit materials. I carefully check reviews, use fakespot, etc. There is a point where the eroding of trust will be significant enough to affect the bottom line. Eventually most people know to not trust Amazon reviews, soon it will be.

How are so many people buying counterfeit stuff on Amazon? What are they buying? Why would someone copy it? Are they just looking at price?

Here’s an example from real life just last week. Clorox ToiletWand Refill. Go look on Amazon, I’ll wait here. You’ll find many different sellers, some obviously “third party”, and some that look original but when you delve into the reviews you find stuff like this: https://imgur.com/9vyE8kq

I didn’t want to buy a toilet cleaner that would fall apart and make me fish it out of the toilet, so we went and got them from Target instead.

Re: Fake Amazon reviews 'being sold in bulk' online

#132

Earlier quoted context omitted.

I guess I feel more comfortable commenting on this vs such posts about Google (my employer) because I don't have to worry about leaking anything important but this is absolutely not a piece of cake. Anyone who has worked on planet scale anti-abuse systems knows this is a very tough and never ending problem. You think there are obvious signals for good or bad - the 0.01% cases where this does not hold up turns to 20 m…

I understand false positives are a problem - but why can't they simply only show / count reviews they are 99.9% certain AREN'T fake. You might only show 80% of all user reviews - but if 10% of your reviews are fake - then you're only hiding 10% of real reviews. Who cares? Amazon definitely doesn't have a problem of not having enough reviews. It does have a problem of having too many products with almost entirely fake…

Or, add a flag to indicate "Potential paid review" along with discounting it in the avg calculation.

Re: Fake Amazon reviews 'being sold in bulk' online

#133
post #58

Reviews are broken. There needs to be a web of trust for reviews. I would weight a review from somebody I know or trust 1000x more than every Amazon or online review ever left. It's not just store reviews that are broken - web search is also completely broken because of affiliate spam I spent far too much time at the moment with each purchase researching and tracking down trusted reviews.

My solution: only read negative reviews. They're much more telling. As a bonus, they'll often kill impulse purchases, saving me money.

It's not a completely foolproof solution, because competitors with dirty tactics can write fake negative reviews.

Re: Fake Amazon reviews 'being sold in bulk' online

#134
post #4

Of course they are, it's not like Amazon really cares much. With all the power of AWS and deep learning etc., identifying fake reviews should be a piece of cake if you are Amazon. It doesn't affect the bottom line, so why bother.

It does affect the bottom line, though. Amazon used to be the place I went to learn about the quality of a product. If it looked good, well, here I was already on the product page... Now, with the counterfeit product problem I will no longer consider amazing for anything health, safety or food related. With the fake review problem, I no longer look at Amazon to figure out if a product is quality or not. Which leads t…

I absolutely shop more at Best Buy, Costco and other places because of this reason. Whatever I buy at these places, I know they stand behind the quality. Do I go to Best Buy for a $10 cable? No. But a $3000 DSLR, I would rather buy from B&H.

Re: Fake Amazon reviews 'being sold in bulk' online

#135
post #31

Earlier quoted context omitted.

Unless it’s a really big ticket item I’ve given up on product research as the investment is just not worth my time. I just buy whatever Wirecutter tells me to; usually they’re not too wrong.

OMG wire cutter. Affiliate advertising once removed. EDIT: NextDesk scandal aside, when was the last time you saw WireCutter recommend a product that did NOT offer affiliate commissions (let’s just call a spade a spade: these are kickbacks). I don’t use WC anymore so I can’t answer that myself. I stopped using them when I saw some companies completely ignored in 2 different industries with which I’m familiar. Those c…

Have you found a good alternative to wirecutter?

I am sure there are plenty of honest reviews on the internet, tucked into enthusiast sites or on personal blogs. It's hard to find them unless you're a member of their community. Unless they review a lot of products, you have no continued relationship with them. This means you can't evaluate your opinion of their reviews (as to trustworthiness, or even just taste).

Surely anyone who devotes a lot of time and money to reviewing products is going to want to be (and deserves to be) paid. That means direct payment has to come from the customer, or the business.

The "business pays" model has an incentive to exclude businesses that don't pay, to push you towards more expensive items, and in general to get you to buy shit you don't need. But at least the reviewer has some skin in the game, since you won't continue to buy through their referral links if they recommend too many products that are too bad.

The "customer pays" model seems to solve a lot of the incentive problems, but it's always hard to get people to pay for something that others are giving out for free (even if the free ones are occasionally subpar or even harmful!)

Ultimately, I'm not really sure I see "buyer pays" review sites as terribly unfair? Surely they'll just pass the cost on to customers. Some of the businesses, like NextDesk, seem to find the process unfair. I have some sympathy for them, but the reality is that the products I've bought based on Wirecutter recommendations tend to be better. I don't have the time, or even the ability these days, to pick through search results trying to figure it out for myself.

Maybe I will give Consumer Reports a try, but is the cost of the subscription (of which I don't know the utility), and the lock-in, worth the marginal cost of missing out on great products like NextDesk? Does Consumer Reports even give more complete surveys of options than Wirecutter? Hard to say. I think I would go insane if I spent any more time than I already do looking for "truth" on the internet.

Re: Fake Amazon reviews 'being sold in bulk' online

#136
I use fakespot but I’ve noticed merchants now dogging fakespot as well. I am not sure about other folks here, but merchants selling these gift cards to people should be illegal and I am so sure if Amazon announces a reward for such actions people will themselves report it.

Re: Fake Amazon reviews 'being sold in bulk' online

#137
post #104

I'm just spitballing, but what do you guys think about this as a fake-resistant review system? To list your product on Amazon as a seller, you pay $500 per year as a "review incentivization fee." The algorithm randomly selects buyers and emails them 1 month after their purchase. They are offered $10 to write a review. The chance of being randomly selected as a reviewer auto-adjusts to target a goal of 50 reviews per…

Many Amazon sellers openly solicit good reviews with a card included with the purchase promising discounts or gifts for good reviews.

This method would just increase that. "We'll pay you $100 if you get chosen and write us a 5-star review" would be a reasonable offer for both buyer and seller.

Re: Fake Amazon reviews 'being sold in bulk' online

#138
post #31

Earlier quoted context omitted.

Unless it’s a really big ticket item I’ve given up on product research as the investment is just not worth my time. I just buy whatever Wirecutter tells me to; usually they’re not too wrong.

Actually Wirecutter has gone down the toilet and is just as scammy and pay to play as everything else now. https://www.xdesk.com/wirecutter-standing-desk-review-pay-to...

It seems like the only hope for a solution here is competition? One would assume review sites need to both be more honest, and take a smaller commission, before they gain market dominance.

Re: Fake Amazon reviews 'being sold in bulk' online

#139
post #30

Amazon loves fake reviews as long as they are 5 star. The more it looks like people buying stuff using amazon are happy, the better that marketing is for Amazon. Look at all these people who are so happy to be buying stuff on Amazon, so much better than the alternatives. Amazon could clean this up and then watch the average drop. From the removal of the fake fives but also it makes it look more "socially accpetable"…

> Amazon loves fake reviews as long as they are 5 star.

Do they? It's not immediately clear that an Amazon where the average item has 4.7 stars would sell more stuff than an Amazon where the average is 4.2 stars. Consumers mostly compare items against others on the same site and it's possible that all grade inflation does is make the top performing items harder to separate out and makes buying harder.

As a counterpoint, Uber suffers from ridiculous grade inflation and it doesn't appear to have made riders love them any more. It's simply resulted in everyone adapting to 5 = slightly above average, 4.9 = average, 4.8 = run away screaming.

Re: Fake Amazon reviews 'being sold in bulk' online

#140

Earlier quoted context omitted.

My mother-in-law no longer buys anything of significance from Amazon after being burned with counterfeit materials. I carefully check reviews, use fakespot, etc. There is a point where the eroding of trust will be significant enough to affect the bottom line. Eventually most people know to not trust Amazon reviews, soon it will be.

How are so many people buying counterfeit stuff on Amazon? What are they buying? Why would someone copy it? Are they just looking at price?

There is even a counterfeit book problem on Amazon
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