Terraria on Stadia cancelled after developer's Google account gets locked

Post by bsanr2 » Mon, Feb 08, 2021, 6:58 PM UTC

Justsignedup wrote: post #619

blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

I remember someone had a post here a couple years back: - They bought google wireless. - Their charge was declined, whatever the reason, they wanted to correct that. Or possibly an accidental dispute. - Google disabled their account because of non-payment - Google's customer support couldn't help because they weren't a paying customer. - They literally couldn't do ANYTHING because google was ignoring every step of th…

Post by cycloptic » Mon, Feb 08, 2021, 6:58 PM UTC

jennyyang wrote: post #658

We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…

Post by Axsuul » Mon, Feb 08, 2021, 6:59 PM UTC

brundolf wrote: post #629

nvarsj wrote: post #528

I feel like Google is a case study in an engineering only company. Everything is reduced to a technical problem. Incentives are aligned to solve technical problems. No one wants to work on something unless it is technically interesting and new. There is no incentive at all for delivering an excellent user experience over the long term - which usually can't be done with tech only, and involves a lot of dredge work of…

Stadia, from day one, has seemed like an engineering-oriented project. It's a cool tech that nobody asked for and not many people actually want (and has been atrociously packaged as an actual product). I can just hear the kickoff meeting: "We have some of the best cloud engineers in the world, we have one of the biggest fleets of data centers. Not a lot of companies could reasonably implement cloud gaming, but I bet…

Post by robotresearcher » Mon, Feb 08, 2021, 7:01 PM UTC

bluefirebrand wrote: post #673

robotresearcher wrote: post #669

Earlier quoted context omitted.

For counterpoint, they provide products like Gmail for free at point of use because the support costs are very low (amongst other factors). Would you prefer government change this balance by regulation, or let users decide what they want? Many users choose very cheap typical service with a small but real risk of misery. Perhaps it's because they don't understand how miserable it can get. It's important that the bad e…

Counter-counterpoint They provide products like gmail for free because it allows them insight into people's communication which they can then leverage with search and ad networking to make way more than they could simply selling email services.

Post by ForHackernews » Mon, Feb 08, 2021, 7:01 PM UTC

jennyyang wrote: post #658

We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…