651–660 of 1001 posts
I just want to know why is no one willing to hold Google and Apple accountable? Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?
Earlier quoted context omitted.
Do you mean google fiber? I've called fiber before I had an account there to ask some questions and I had 0 problems talking to a human immediately and they answered all my questions.
Think that story is about Google Fi. I'm a Fi user, but haven't had to try and reach a human to resolve a problem yet; I dread the day if/when that happens where I actually do need a human to solve something I encountered...
Earlier quoted context omitted.
Start the process of getting out right now. Get an email address that you own, on a domain you control. Switch to a provider that takes your money for whom you are the customer - not the product. I did this with Fastmail and Iki.fi, a Finnish non-profit[1], who have been selling people "permanent" email addresses since 1995. [1] http://www.iki.fi/
I've had an email on a personal domain for years. But I still use my old gmail for one thing: Point of contact for the my domain registrar. Do you have any suggestions for how I can solve this?
With it, I have email from multiple domains doing what I want. I also have a @fastmail.fm which has only been provided to one person: my domain registrar.
If you pay someone to handle your email this is a good approach, IMO.
I feel like Google is a case study in an engineering only company. Everything is reduced to a technical problem. Incentives are aligned to solve technical problems. No one wants to work on something unless it is technically interesting and new. There is no incentive at all for delivering an excellent user experience over the long term - which usually can't be done with tech only, and involves a lot of dredge work of…
Stadia, from day one, has seemed like an engineering-oriented project. It's a cool tech that nobody asked for and not many people actually want (and has been atrociously packaged as an actual product). I can just hear the kickoff meeting: "We have some of the best cloud engineers in the world, we have one of the biggest fleets of data centers. Not a lot of companies could reasonably implement cloud gaming, but I bet…
I’m quickly approaching 40, and I would like nothing more to not have to own the windows desktop that I only use for one thing. To play blood bowl 2 (and eventually 3) a few times a week. If I could do that from a browser on my MacBook, you can bet I’d never own another desktop in this life.
That’s anecdotal or course, but there’s quite a lot of us.
I just want to know why is no one willing to hold Google and Apple accountable? Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?
This is dubbed as "Access Journalism" but it is not really Journalism at all.
Earlier quoted context omitted.
There's no reason they can't put a reasonable support ticket price in place. Hell - MS has been doing it for ages. Make the support request cost $250-$500. Guarantee a human on the other end. That drops spam/scam attempts down to basically nothing. It also helps cover the cost of providing real review. Plus, $500 is a very reasonable expense for most companies (basically negligible for all but the smallest), and it's…
That's pretty much an impossible (or at the very least, asymmetric) amount of money in much of the world. So charge them less? Now the scammers will call from those places. How does msft handle support contracts from customers in the developing world?
Earlier quoted context omitted.
Hopefully, more devs will do what this dev is (said to be) doing. > Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward. Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happe…
I think it's also probably easy to do this with stadia since it's effectively 0 users. What would he say if steam treated devs like google does?
Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow version of monopolistic behavior where the absence of services can be done because we have no choice. We need to politicize this issue.
Facebook is exactly the same way.
When a company reaches such dominance, and when people completely rely on a company like we all rely on Google, Facebook, et al., then we need regulations to prevent what is happening right now, which is using their monopoly to make life easier for them by not spending any money on customer support.
It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…
I think there are online business who are essential enough that some consumer protections are applicable. Very few reach the level of monopoly that utilities have in my mind, and even those it isn't clear to me that they are "natural" monopoly like utilities, and as such other antitrust approaches may be more beneficial.
However, I think there are a number of competitive, yet essential services online that deserve a legal protections regarding service termination. Identity providers absolutely fall in that category IMO - it is unacceptable for example for Facebook to lock your account in a manner that prevents you from not only using their services but every other third-party service which you authenticate using "Logon with Facebook". I think email is another that rises to this level. At a minimum email providers should be required to forward mail for a fixed period of time after choosing to stop doing business with a customer.
Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…