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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#631

Post by strgcmc »

ativzzz wrote: post #630
Justsignedup wrote: post #619

Earlier quoted context omitted.

I remember someone had a post here a couple years back: - They bought google wireless. - Their charge was declined, whatever the reason, they wanted to correct that. Or possibly an accidental dispute. - Google disabled their account because of non-payment - Google's customer support couldn't help because they weren't a paying customer. - They literally couldn't do ANYTHING because google was ignoring every step of th…

Do you mean google fiber? I've called fiber before I had an account there to ask some questions and I had 0 problems talking to a human immediately and they answered all my questions.

Think that story is about Google Fi. I'm a Fi user, but haven't had to try and reach a human to resolve a problem yet; I dread the day if/when that happens where I actually do need a human to solve something I encountered...

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#632

Post by suddenexample »

Each day I become more convinced that Google at the end of this decade will be nearly irrelevant.

It's a company with MBA leaders who don't care about the product, which values engineers that have technical prowess and often don't care about the product.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#633

Post by mullingitover »

This is a great case for Google to decouple, either voluntarily or by court order.

YouTube's faulty algorithm erroneously locking your account should never result in you losing your access to your Drive, email, Android, media purchases, or anything else unrelated to YouTube (it shouldn't erroneously lock your YouTube account either, but limiting the blast radius is a no-brainer).

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#634

Post by reddog »

raverbashing wrote: post #490
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

> They do because they can, and because the damage still falls into the "acceptable losses" column. Yeah, until they piss off someone too big to not give up without a legal/public fight or they piss enough people to make a dent on their bottom line. I think Google right now is just coasting and the short term evolution is just reactive/siloed plans but no bigger picture of where they want to go (basically just "evolu…

>until they piss off someone too big to not give up without a legal/public fight

Don't hold your breath. Didn't Google/Youtube recently ban the sitting President of the United States who is also a billonaire and notoriously litigious?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#635

Post by jcranmer »

httpsterio wrote: post #616
thekyle wrote: post #555

Earlier quoted context omitted.

Yes, in practice you always have to rely on someone. Even before the internet you'd have to rely on the USPS to carry your letters. Unless you are physically speaking to someone in person, then there is always a middleman.

the difference here though is that physically you can at least own the address, but even your digital address isn't actually yours. Phone, email, ip and whatnot are all provided by someone else and can be taken away. Domains can be stolen, deprecated or simply restricted from your use.

Well, the USPS has renamed towns before. Ask Waimea, Hawaii Island, Hawaii.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#636

Post by zymhan »

tobijkl wrote: post #268
arcturus17 wrote: post #221

Earlier quoted context omitted.

> Switch to a provider that takes your money for whom you are the customer Google now sells domains, as well as email through GSuite. I use them a lot on new projects, because I find them so insanely convenient, but I can't help shake the feeling that now I'm both the product and a paying customer. So I'd probably nuance your words with: "select a provider whose livelihood depends on your custom".

Can you access the DNS records of the domain you bought if your Google Account is ever locked?

Not OP, but I can, since I bought the domain elsewhere and just point MX records at Google.

If you buy a domain through Google, you should still be able to transfer it to another registrar.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#637

Post by [deleted] »

mountainb wrote: post #576
stronglikedan wrote: post #491

Earlier quoted context omitted.

I'd bet Amazon has more retail customers trying to get disputes resolved, than Google has business customers attempting to do the same, yet Amazon manages to get a human on the other end of the line. And I'd bet that Amazon's disputes have far less monetary value per incident. Maybe apples to oranges, but it's impressive from a customer service perspective.

Amazon has tremendous numbers of contractors and employees who handle customer issues, seller issues, and partner issues. Google, on the other hand, pretends to be a good provider of lots of software services, but if anything ever goes wrong with any of them, you are screwed, including if it's a premium service that you pay for. This is why you should never allow Google to control anything that is important to a busi…

[deleted]

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#638

Post by anxman »

Pxtl wrote: post #526
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

At this point I'd be more than willing to pay a monthly for Google services if it meant I knew I'd get prompt support if something went wrong. I've looked into getting a GSuite account but from my reading like there are some incompatibilities with services that I use on the free tier. I already use Google's paid-tier for their storage and I use their domain registrar. I get that I'm using a free product so that means…

This is called Google One. I pay for it.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#639

Post by ryandrake »

Justsignedup wrote: post #619
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

I remember someone had a post here a couple years back: - They bought google wireless. - Their charge was declined, whatever the reason, they wanted to correct that. Or possibly an accidental dispute. - Google disabled their account because of non-payment - Google's customer support couldn't help because they weren't a paying customer. - They literally couldn't do ANYTHING because google was ignoring every step of th…

> Same thing if Google was to ban my gmail today, I'd lose SO MUCH and worse is my photos, all my logins, etc. Their "loss" on me could be devastating to my life and not even a blip on their radar.

Just curious, why would you accept this risk? Even though the probability of losing your account is small, the impact is huge. I'd recommend at least backups and your own domain for an E-mail address (even if you just have Gmail continue to host the email).

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#640

Post by xeromal »

DaiPlusPlus wrote: post #41
marcus_holmes wrote: post #15

Earlier quoted context omitted.

At least stop signing up for new things so you don't make the problem worse. It is a risk. I had a problem with my Google account, and while I was able to find a human to email about it, they were completely unable to help. It was literally "you have to do the thing, even though it makes no sense, because that's what our algorithm requires" (in my case it was repurchase an old domain in order to prove that I owned it…

> in my case it was repurchase an old domain in order to prove that I owned it What happens if the domain-name is repurchased by someone else or claimed by Sedo, etc?

He's fucked and has to hope the nice new domain owner will help him out.
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