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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#531

Post by thgaway17 »

KMag wrote: post #463
Hamuko wrote: post #293

Earlier quoted context omitted.

> You could of course sue Google Unless you've waived that right when you agreed to the Terms of Service.

I'm not a lawyer, but my understanding is that U.S. courts have found that suing is a right that can't be waived by contract. Certainly an agreement to enter arbitration can be introduced as evidence against you in a a lawsuit, but any decent lawyer should be able to prevent an arbitration agreement from getting your lawsuit thrown out.

You are 99.5% wrong. See Federal Arbitration Act and ATT v Concepcion.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#532

Post by ashtonkem »

ztjio wrote: post #224
ramraj07 wrote: post #138

Earlier quoted context omitted.

It has pretty good support _today_. Who knows what will change with Google tomorrow given its track record? Amazon otoh has been exactly consistent in its customer support starting from amazon.com till AWS.

This is a bizarrely biased view. There are no shortage of nightmare testimonials out there for Amazon customer service, unfairly banned accounts, and all of that. Amazon might be slightly better than Google with regards to finding a person to speak with, but, not any better with finding a person who can do anything when you've been wronged. That said, it seems that "Amazon" and "AWS" have entirely separately run cust…

It’s a matter of trust and credibility. Google has lost it for engineers, Amazon hasn’t. Trying to come up with arguments against an emotional position is pointless.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#533

Post by aspaceman »

gowld wrote: post #496
raverbashing wrote: post #490

Earlier quoted context omitted.

> They do because they can, and because the damage still falls into the "acceptable losses" column. Yeah, until they piss off someone too big to not give up without a legal/public fight or they piss enough people to make a dent on their bottom line. I think Google right now is just coasting and the short term evolution is just reactive/siloed plans but no bigger picture of where they want to go (basically just "evolu…

It's been what 10 years of this, already? Even with Facebook gobbling up ad space and Apple gobbling up mobile? How long can a coaster coast?

It’s honestly really sad / pathetic.

Big ass tech company been around for ages saying it’s gonna change the world.

All you do is coast. Like what. Could you imagine going back in time and saying that to folks? That their whole “I’m gonna change the world” routine is going to be given up on?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#534

Post by tgtweak »

blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

There is no excuse for the laziness/ambiguity surrounding bans like this. I have witnessed, in 1 degree of separation, 3 separate Facebook business account bans in the last 12 months alone - the only reason cited is "you violated our community policy" with a link to the entire community policy and 0 clarification before or after requesting review.

In 2 of those cases, they were high-6 & low-7 figure follower companies and were spending well into the 6 figures per year on facebook ads. They were both ultimately overturned after escalating via an "agency-only" facebook person who looked into it and found it to be automated violations (both the original and the appeal!). The excuse for why it wasn't overturned upon appeal was "Sorry we cannot disclose this since people would game the system if we did" yet a single person manually reviewed and overturned it in a matter of minutes.

I don't understand the (successful) business logic that gets Facebook into a scenario like this where you can't put 1 hour of human capital into reviewing a potentially million dollar contract.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#535

Post by umvi »

danpalmer wrote: post #226
amirhirsch wrote: post #68

Earlier quoted context omitted.

Can you imagine any serious new project starting on Google Cloud with their lack of human support? I wonder if Google knows this is why they will never compete with Azure or AWS.

I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account. There's a difference between someone with a Gmail account who added a card to GCP and spun up a VM, and a business with a business account. Google support isn't there for the former, but there's plenty of it for the latter.

> I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account.

That may be true, but many people won't even try it to find out because "Google" itself is synonymous with "customer service black hole". They should have given their cloud product a name other than "Google", similar to how Microsoft named their offering "Azure" and not "Microsoft Cloud" - if Microsoft (the name) has bad rep, they can just drop that moniker to preserve their cloud offering as simply "Azure".

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#536

Post by anm89 »

stronglikedan wrote: post #491
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

I'd bet Amazon has more retail customers trying to get disputes resolved, than Google has business customers attempting to do the same, yet Amazon manages to get a human on the other end of the line. And I'd bet that Amazon's disputes have far less monetary value per incident. Maybe apples to oranges, but it's impressive from a customer service perspective.

The fact that someone else might be worse says nothing about this issue.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#537

Post by benlivengood »

blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

> But Google certainly could hire and train humans to follow a process for reviewing and assisting in resolving these cases. They don't. It is doubtful that they cannot afford to do this; I haven't checked their annual report lately, but I'm guessing they still have a healthy profit.

They'd waste 99% of their time with spammers, scammers, and attackers trying to social engineer account access. There's no reason to waste a human's time on that.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#538

Post by easton »

Pxtl wrote: post #529
searchableguy wrote: post #527

Earlier quoted context omitted.

Checkout Google one: https://one.google.com/about which is more of a personal plan but come with support.

> from my reading like there are some incompatibilities with services that I use on the free tier.

GSuite != Google One, which is an add-on to consumer accounts. GSuite makes you a different account that has different access to services.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#539

Post by turbinerneiter »

pnt12 wrote: post #434
turbinerneiter wrote: post #82

As long as the cost of false-positives is lower than the cost of human support staff, they will keep doing this stuff. Millions of pages of EULA, but not a single line in there to protect the user? No right to get your data once banned? No right to appeal or even be informed about the reasons? Just imagine if Google ran the Justice system! They would suspend peoples drivers licenses without their knowledge and then t…

The cost/loss idea is bad enough, but that person is a business partner and this situation might be the final nail on stadia's coffin. Would be interesting if this stadia fiasco would lead to Google rethinking their customer support (ie actually start treating their users as customers).

I think Google is so used to trying projects and cancel the stuff that fails, that they are not really good to _make_ things not fail anymore.

They fail in stupid ways (like this) and then cancel Stadia and then celebrate their "failure culture".

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#540

Post by jszymborski »

Google is evil, etc..., but just a PSA: people often overlook emails in their backups. Don't trust your provider to not fumble the ball and lose them (or lock you out of them).

If you're ready to add another layer of tin foil, don't store emails long term on an IMAP server if your emails leaking would be a problem for you (a la Sony or Clinton).

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