Google makes ~$90 billion in profit a year, they can shave off a little to open up a few call centers to deal with issues like this. It's seriously shameful at this point.
Terraria on Stadia cancelled after developer's Google account gets locked
521–530 of 1001 posts
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#522Earlier quoted context omitted.
Can you imagine any serious new project starting on Google Cloud with their lack of human support? I wonder if Google knows this is why they will never compete with Azure or AWS.
GCP is the only Google service where I regularly, easily, got humans to take up my problem. Once including waking up people in Mountain View on weekend.
Well because otherwise they would never be able to compete with AWS. I hate Amazon, but AWS has the best customer support of any product I've ever used.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#523Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…
After filling out a fairly lengthy questionnaire, google mentions they will have someone review the issue and get back with you. I am on year 2 of waiting for a return call.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#524Earlier quoted context omitted.
Microsoft and IBM are also companies with a lot more humans available. I have solved lots of things with phonecalls be business or as a customer. You need to be really big to get humans on Google side.
And it absolutely bites them in the ass. Google's awful reputation at the enterprise level is probably why GCP is struggling to make it among that sector.
It's in Google's culture, too. A few years ago when I was learning GCP for a role and wanted to know if they had an AWS Firehose equivalent, I asked on their Slack and the response I got from a GCP rep was "just make a process in Dataflow." Doing that would have cost far, far more than Firehose costs, not to mention the dev/troubleshooting time.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#525Earlier quoted context omitted.
It has pretty good support _today_. Who knows what will change with Google tomorrow given its track record? Amazon otoh has been exactly consistent in its customer support starting from amazon.com till AWS.
This is a bizarrely biased view. There are no shortage of nightmare testimonials out there for Amazon customer service, unfairly banned accounts, and all of that. Amazon might be slightly better than Google with regards to finding a person to speak with, but, not any better with finding a person who can do anything when you've been wronged. That said, it seems that "Amazon" and "AWS" have entirely separately run cust…
Despite the picture you're trying to point, generally my perception is that Amazon (both AWS and the retail) is known for the quality of its support, Google is known for having awful support.
I'm certain GCP has separate support, otherwise they wouldn't be able to compete with AWS.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#526Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…
At this point I'd be more than willing to pay a monthly for Google services if it meant I knew I'd get prompt support if something went wrong. I've looked into getting a GSuite account but from my reading like there are some incompatibilities with services that I use on the free tier.
I already use Google's paid-tier for their storage and I use their domain registrar.
I get that I'm using a free product so that means they have to do customer service on the cheap. I get it. I'm happy to give something that's mission-critical in my life mission-critical payment without the pain of migrating to a new email provider.
Shut up and take my money, Google.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#527Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…
At this point I'd be more than willing to pay a monthly for Google services if it meant I knew I'd get prompt support if something went wrong. I've looked into getting a GSuite account but from my reading like there are some incompatibilities with services that I use on the free tier. I already use Google's paid-tier for their storage and I use their domain registrar. I get that I'm using a free product so that means…
Checkout Google one: https://one.google.com/about which is more of a personal plan but come with support.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#528I feel like Google is a case study in an engineering only company. Everything is reduced to a technical problem. Incentives are aligned to solve technical problems. No one wants to work on something unless it is technically interesting and new. There is no incentive at all for delivering an excellent user experience over the long term - which usually can't be done with tech only, and involves a lot of dredge work of continuous introspection and improvement.
We see this again and again. The cynic in me sees Stadia as yet another internal promotion scheme, masquerading as a product.
I doubt this will ever change. The internal momentum of the company culture will make it so. What does it mean for investors? Google has enough money they can just buy their way into markets indefinitely. It will probably keep them going, but I don't expect huge growth. I'd probably be putting my money into other stocks if I had to choose. I honestly don't think people would miss Google much if it was gone.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#529Earlier quoted context omitted.
At this point I'd be more than willing to pay a monthly for Google services if it meant I knew I'd get prompt support if something went wrong. I've looked into getting a GSuite account but from my reading like there are some incompatibilities with services that I use on the free tier. I already use Google's paid-tier for their storage and I use their domain registrar. I get that I'm using a free product so that means…
Checkout Google one: https://one.google.com/about which is more of a personal plan but come with support.
> from my reading like there are some incompatibilities with services that I use on the free tier.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#530This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…
> So I get why they would try to automate bans. The problems are less the automated bans but the missing human support after you got automated banned. I you got banned go through a reasonable fast human review process then temporary reinstated a day later and fully reinstated a view days later it would be super annoying comparable with all google services being down for a day, but no where close to the degree of dama…
> And lets be honest google could totally affort a human review process
This is the part I find baffling. Why can’t they take 10 Google engineer’s worth of salaries, and hire a small army of overseas customer reps to handle cases like this? I realize that no customer support has been in Google’s DNA since the beginning, but this is such a weird hill to die on.