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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#491

Post by stronglikedan »

blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

I'd bet Amazon has more retail customers trying to get disputes resolved, than Google has business customers attempting to do the same, yet Amazon manages to get a human on the other end of the line. And I'd bet that Amazon's disputes have far less monetary value per incident. Maybe apples to oranges, but it's impressive from a customer service perspective.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#492

Post by gowld »

blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

> They do because they can, and because the damage still falls into the "acceptable losses" column.

Only in the vaguest sense. Don't attribute to corporate greed what can be adequately explained by an out-of-control bureaucracy made of competing personal interests and baroque by leadership by committee on promotions and raises.

Writing a fast computer program is much easier than designing a good bureaucracy.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#493

Post by hertzrat »

_qulr wrote: post #285

It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…

I think we’re in a post consumer lawsuit era. Almost every terms of service on earth requires arbitration, or else absolves the vendor of any liability whatsoever

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#494

Post by sitkack »

technofiend wrote: post #486
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

There needs to be a raft of community managers @ Google handling these sort of failures, including some senior ones to deal with escalations of this kind. They need this to counter the phalanx of people who enjoy spending their time trashing google. Just check reddit's ProjectFi or Stadia subgroups to see people who've made it their life's work to downvote every thread and response in those forums and spew vitriol at…

I am not trying to write a post for ABoringDystopia, but I would wager that the vast majority of folks with banned accounts that actually want them back would just pay, either for the review or just to get unblocked.

Question, does take-out still work with a banned account?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#495

Post by tempest_ »

rexf wrote: post #159
p410n3 wrote: post #12

Earlier quoted context omitted.

Google one gives you support it says. I had an issue with gpay once and the support chat was available and seemingly working. But when your account is suspended that doesn't really help you eh

Yeah I wonder if there would be a tier of Google One that comes with "we won't ban your account". Assuming users/customers are operating in good faith, they cannot get banned even if an automated check flags them. For example, someone got banned from Ads for paying with Apple Credit Card https://news.ycombinator.com/item?id=20841586 I'm obviously not a fan of paying for protection, but peace of mind for your online i…

Yeah nothing says we value our customers(product) like a good ol protection racket

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#496

Post by gowld »

raverbashing wrote: post #490
blunte wrote: post #477

Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…

> They do because they can, and because the damage still falls into the "acceptable losses" column. Yeah, until they piss off someone too big to not give up without a legal/public fight or they piss enough people to make a dent on their bottom line. I think Google right now is just coasting and the short term evolution is just reactive/siloed plans but no bigger picture of where they want to go (basically just "evolu…

It's been what 10 years of this, already? Even with Facebook gobbling up ad space and Apple gobbling up mobile? How long can a coaster coast?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#497

Post by gowld »

hertzrat wrote: post #493
_qulr wrote: post #285

It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…

I think we’re in a post consumer lawsuit era. Almost every terms of service on earth requires arbitration, or else absolves the vendor of any liability whatsoever

Arbitration isn't so bad. It still costs the company every time they have to deal with a case. Mass/automated arbitration claims can turn the tables, and lawsuits can be filled to challenge the neutrality of arbitrators.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#498

Post by xondono »

krajzeg wrote: post #186

I just wish that regulation would step in and make behavior like this illegal for the corporate giants. It is definitely possible to limit the power of the TOS, and it's already done in some cases in Europe (certain common TOS clauses are just void and do nothing). One simple thing I'd really like to see is forbidding companies from terminating service without stating a reason, which seems like a really basic require…

Please don't, the only thing worse than no response is a byzantine system that makes you think there's a path and becomes the biggest time sinkhole of your life.

Just vote with your feet and move out of their services, life on the outside is just fine.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#499

Post by msh »

mastazi wrote: post #272
wraptile wrote: post #244

Earlier quoted context omitted.

> Gmail is really the only valuable thing that actually ties my life to Google For me it's google photos. While there are lot of great gmail alternatives these days there's still nothing like google photos unfortunately, is there?

I have my own Nextcloud instance, and the iOS Nextcloud app automatically saves new pics from my phone to the server. But that means that you have to manage your own server, so it's not everyone's cup of tea.[1] If you are looking for a managed solution, I suggest one of those that you pay for (iCloud, Dropbox, OneDrive) since usually, paid services have at least some form of customer service and something like OP's…

Unfortunatly icloud does not work well unless you are all in on their ecosystem.

I dont have a mac at the moment but have a iphone. Their windows application is very bad, unreliable sync and their web interface is missing a lot of functionality. No linux integration at all, but that is expected.

Onedrive works well for file sync but almost have no photo library + editing functionality.

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