Amazon shortchanged drivers $61.7M in tips

Post by ryanbrunner » Thu, Feb 04, 2021, 10:16 AM UTC

ddingus wrote: post #186

yibg wrote: post #137

Earlier quoted context omitted.

Tips have become so detached from their original intention too. I've been to so many places (pre-covid) that asked for tips upfront during checkout before I've received any service. How would I know what the service would be like and therefore how much to tip? Might as well call it a surcharge and be done with it. I guess same thing now with food deliveries, but at least I can change the tips (I think?) afterwards if…

I recently visited a place where it was forced hard. If one did not know the POS device, it is baked in. And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip. I have not gone back. I tip, because of the system and the position the labor is in, but…

Post by silvestrov » Thu, Feb 04, 2021, 10:19 AM UTC

ben509 wrote: post #112

imgabe wrote: post #9

Just do away with tips. It's a terrible and stupid system. If you want to do it as a customer, go ahead, but it should never be considered as part of the employee's compensation. If people aren't willing to do the job for the hourly wage alone with no tips, raise the wage until they are.

Tips are fundamentally broken. If you didn't know about tips, and someone offered you a job and said, "I'll pay you crap wages, but you can ask the customers for more money. Don't worry, they'll pay or their friends won't like them," you'd think it was a scam because it's such an obviously terrible deal. Tips are an awful way to incentivize good service. I'm neither qualified to judge my server's performance, and I'v…

Post by lotsofpulp » Thu, Feb 04, 2021, 10:25 AM UTC

kitsune_ wrote: post #159

baby wrote: post #125

Earlier quoted context omitted.

No tips = no theft and people actually get paid a wage that allows them to live well.

Why not both? Many people would still want to be able to tip for good service even if the employees are paid adequately by their employer, and most of those customers expect the employer to not touch that money at all.

Post by refurb » Thu, Feb 04, 2021, 10:29 AM UTC

sellyme wrote: post #126

refurb wrote: post #63

Earlier quoted context omitted.

Let me guess Switzerland? $30/hr there is less than $20/hr in the US adjusted for COL.

No, Australia. As for cost of living, my first job was doing 20 hour weeks at a McDonald's as a teenager. It paid enough for me to live very comfortably just 5 minutes outside of a major city (>1mil population). Obviously that's not too relevant to the tipping discussion since fast food workers aren't typically going to get tipped anywhere, but it serves as a demonstration of the living conditions a developed country…

Post by lotsofpulp » Thu, Feb 04, 2021, 10:30 AM UTC

ryanbrunner wrote: post #231

ddingus wrote: post #186

Earlier quoted context omitted.

I recently visited a place where it was forced hard. If one did not know the POS device, it is baked in. And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip. I have not gone back. I tip, because of the system and the position the labor is in, but…

Are you not from North America? It's more or less impossible to find a restaurant that doesn't have that integrated on their POS systems in the U.S. or Canada. Honestly, 10/15/20 are fairly conservative suggestions, I feel like I see them start at 15% pretty much all of the time.