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Amazon shortchanged drivers $61.7M in tips

washingtonpost.com

31–40 of 344 posts

Re: Amazon shortchanged drivers $61.7M in tips

#33
post #9

Just do away with tips. It's a terrible and stupid system. If you want to do it as a customer, go ahead, but it should never be considered as part of the employee's compensation. If people aren't willing to do the job for the hourly wage alone with no tips, raise the wage until they are.

Tips:

-Incentivize doing your job. I don't expect anything crazy and give 20% as long as you did the baseline properly. If you can't be assed to read or follow a two sentence delivery instruction that says how to find me then I'm not rewarding that.

-Result in taking home much more money than otherwise in many cases, else the company still has to make up the difference to minimum wage but that almost never happens in practice

-Let lower income people keep more of their pay, if cash

I really see no compelling argument for eliminating it. If multiplying a two digit number by 2, rounding, and moving a decimal is too hard, we all have calculators in our pockets all day.

Re: Amazon shortchanged drivers $61.7M in tips

#34
post #9

Just do away with tips. It's a terrible and stupid system. If you want to do it as a customer, go ahead, but it should never be considered as part of the employee's compensation. If people aren't willing to do the job for the hourly wage alone with no tips, raise the wage until they are.

In the service industry there's a big difference between doing a job and doing a job /well/. Doing a job well is incentivized by tips.

In my experience the only thing it sometimes successfully incentivizes is getting preferential treatment at a bar/restaurant...not saying that's a good thing, just a personal observation

Re: Amazon shortchanged drivers $61.7M in tips

#35
post #26
post #9

Just do away with tips. It's a terrible and stupid system. If you want to do it as a customer, go ahead, but it should never be considered as part of the employee's compensation. If people aren't willing to do the job for the hourly wage alone with no tips, raise the wage until they are.

I have a few friends in the service industry who prefer the tips model since the tips are often 200-300% of their base pay. If it switched to fixed hourly pay, they'd be taking a pay cut since there is no way their hourly pay would be $30/hr.

Ssh, your real world observation is getting in the way of the narrative. Can't have that.

Re: Amazon shortchanged drivers $61.7M in tips

#36

> (Amazon chief executive Jeff Bezos owns The Washington Post) Maybe it's only a veneer of independence, but I like that WashPo is reporting on this.

Jeff Bezos isn't reviewing or approving articles in the Washington Post. It's as independent from its ownership as any media organization.

Re: Amazon shortchanged drivers $61.7M in tips

#37

Earlier quoted context omitted.

In the service industry there's a big difference between doing a job and doing a job /well/. Doing a job well is incentivized by tips.

Then how comes you can get exceptional service in countries where there's no tips?

There is no culture of customer service at all in Europe from what I've heard, with apathetic to downright rude waitstaff being the norm. There's a chance it wouldn't be that way if there were tips.

Re: Amazon shortchanged drivers $61.7M in tips

#38

Always tip cash. > Amazon agreed to pay the regulator $61.7 million, the amount the FTC claims the company shorted its drivers in tips over a 2½ year period. Can the common man also get this kind of generous treatment from the law - just pay back what you stole and move on?

The article mentions that the payment goes to the drivers, which is better than it just going to the FTC. It’s unlikely that the drivers are a rich bunch, the stolen money and interest with a penalty percentage would seem a minimum reasonable penalty.

This is grand larceny thousands of times over. An appropriate minimum penalty is fifteen years in prison for Bezos and anyone else in on the conspiracy.

Re: Amazon shortchanged drivers $61.7M in tips

#39
post #9

Just do away with tips. It's a terrible and stupid system. If you want to do it as a customer, go ahead, but it should never be considered as part of the employee's compensation. If people aren't willing to do the job for the hourly wage alone with no tips, raise the wage until they are.

In the service industry there's a big difference between doing a job and doing a job /well/. Doing a job well is incentivized by tips.

I don't tip my plumber, but he gets my business--and I pay the bill without negotiation--on account of doing a great job.
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