Thanks for the motivation:
“Keep inventing, and don’t despair when at first the idea looks crazy. Remember to wander. Let curiosity be your compass. It remains Day 1.
Jeff”
Email from Jeff Bezos to employees
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Re: Email from Jeff Bezos to employees
#742> I don’t know of another company with an invention track record as good as Amazon’s Come on man, that's just bs. From wikipedia: > Researchers working at Bell Labs are credited with the development of radio astronomy, the transistor, the laser, the photovoltaic cell, the charge-coupled device (CCD), information theory, the Unix operating system, and the programming languages B, C, C++, S, SNOBOL, AWK, AMPL, and othe…
And Amazon has great inventions like... the fire phone.
Amazon has had (and continues to have) its share of failed products, a very lot of them in fact. But then that's just how they operate[1]. Given their DNA they wouldn't have been where they are without those failed experiments. One could argue it's just one of those PR angles. But it's not. My last stint at Amazon was in Kindle tablet team. And boy did they experiment with hardware! ~2012 was the year when Amazon made a conscious choice to enter the hardware market to complement their AWS offering. There were close to a dozen devices being worked upon at that time. I think about 5-6 of them failed, some didn't even launch. But then, Eco succeeded and how! And now just look at the hardware devices they have launched.
I tend to look at Amazon and Apple and wonder. Both of them are valued at trillion dollars but the path couldn't have been more different. Apple being very deliberate, very long term, sometimes decade or more long, planning. Amazon on the other hand, hundreds of experiments, most fail and some succeed spectacularly. I remember an Amazon exec comparing these experiments to Cambrian explosion and I think it beautifully captures Amazon's DNA.
[1] https://www.theguardian.com/technology/2014/dec/03/jeff-bezo...
Re: Email from Jeff Bezos to employees
#743Earlier quoted context omitted.
Candid truths can be shared in blameless postmortems and a hundred other ways. An executive shouting at someone in a large meeting is an ego trip, nothing more.
Blameless is often pointless because sometimes something about the person is the problem. If the project failed because Bob ran it and Bob is too risk averse, then you can't fix it without talking about Bob. Bob either needs to figure out how to be less risk averse (hard and time consuming journey) or Bob shouldn't run projects that require risk taking. Doesn't mean Bob is bad or gets fired, but he is part of the pic…
If your root cause analysis leads to a preventative fix that amounts to “humans should not make mistake X” you haven’t done anything to prevent recurrence.
Re: Email from Jeff Bezos to employees
#744Earlier quoted context omitted.
no need to set a max. Just set the marginal rate so high that earning (or, if a wealth tax, owning) more than some amount becomes pointless.
And disincentivize people from working? That's not a sustainable economic system. For a properly sustainable system, consider how Islam solved this problem over 1400 years ago. Zakat is the only form of "tax" if you will that is mandated. Interest and other predatory practices are prohibited (e.g. shorting). Once the fundamentals are correct, everything else naturally falls into place. It has been reported that durin…
Umar II is the one Umayyad caliph whose tomb wasn't sacked by the Abbasids when they took power. Would you care to enlighten us as to how this system went so wrong (Hint: it was Arab Muslims accumulating property and wealth over non-Arab Muslims, let alone non-Muslims)
Re: Email from Jeff Bezos to employees
#745I am shocked Amazon stock in after hours is actually up on this news. I would have expected Bezos stepping down as CEO would be a negative.
They announced quarterly earnings of literally double what analysts were expecting at the same time, which would have sent the stock to a bigger rise had it not been balanced by his news.
Re: Email from Jeff Bezos to employees
#746Re: Email from Jeff Bezos to employees
#747Earlier quoted context omitted.
It's actually a rare opportunity that someone smart can "rip me apart" for the right reason. Candid truth does not hurt. It stimulates growth. In contrast, the worst place is where everyone is nice, but does not tell you what you have done wrong.
Candid truths can be shared in blameless postmortems and a hundred other ways. An executive shouting at someone in a large meeting is an ego trip, nothing more.
As someone who has been on these calls multiple times, I think "rip someone apart" was an attempt to portray the bluntness with which feedback was provided but (as other commenters have mentioned) not to import any ad hominem attack characteristics to the feedback. Although admittedly the language used was contrary to that. While Amazon certainly has its flaws and has plenty of room to grow in the hospitable work environment category, cbell's feedback on weekly calls is not one of those areas imo.
Re: Email from Jeff Bezos to employees
#748Earlier quoted context omitted.
Candid truths can be shared in blameless postmortems and a hundred other ways. An executive shouting at someone in a large meeting is an ego trip, nothing more.
Blameless is often pointless because sometimes something about the person is the problem. If the project failed because Bob ran it and Bob is too risk averse, then you can't fix it without talking about Bob. Bob either needs to figure out how to be less risk averse (hard and time consuming journey) or Bob shouldn't run projects that require risk taking. Doesn't mean Bob is bad or gets fired, but he is part of the pic…
The key mental shift (for me anyway) is that if a system can be brought to its knees by a single person, then the system is very likely flawed. You need to design a better system when the flaw in the system is the people. What that often looks like is changing/instituting processes such that quantitative measure (metrics, checklists, etc) governs decisions (thereby removing much, but importantly not all, of the human element), or you design processes in such a way that one person is not in charge of making the decision (the "two person rule", CRs, leadership approval). There are of course other tools but these two are pretty common in my experience.
Re: Email from Jeff Bezos to employees
#749> This journey began some 27 years ago. Amazon was only an idea, and it had no name. Jeff's pitch at the time (1997); so on point, so precise: https://www.youtube.com/watch?v=rWRbTnE1PEM > The question I was asked most frequently at that time was, “What’s the internet?” Blessedly, I haven’t had to explain that in a long while. Here's Jeff explaining the Internet (at a TED talk): https://www.youtube.com/watch?v=vMKNUy…
He sounds like a time traveler from the future. He talks like it's a given that the Internet is going to take over the world but back then it really wasn't.
Ostensibly it was going to take over the world? I think you mean to say it was non obvious. But unless we’ve split timelines that is exactly what was going to happen.
Re: Email from Jeff Bezos to employees
#750Earlier quoted context omitted.
I think you are leaving out a really important aspect of the early internet- content discovery was really hard for users. If you were looking for something about Pets until google became dominant, you were just as likely, if not more likely, to type pets.com into your browser as you were to go to a search engine. Getting the initial traffic to your site was really hard in those days, the domain was really important f…
I can totally second this as someone who began surfing web in 1997 as a university student. Content discovery was next to non-existent. You had these directories like Y! or Lycos which more or less mirrored yellow pages. My group of friends would exchange interesting site links over e-mail, floppy disk or the good old way, write them down in a note book. Before you ask, internet surfing was only available in expensiv…
People were commonly using Lycos and Yahoo as search engines by 1997. Sure, some of the more exciting content wasn’t stuff you’d think to search for and thus would often get shared via word of mouth (like the “Bert is evil” site that parodied the Sesame Street character in compromising photos...after all, which sane persons would search “Bert +hitler” ?)
I think the limited time many people had on the internet (as you said, in some instances at Internet kiosks where you’d be limited to an hour at a time. Or on expensive dial up) probably contributed to people curating and sharing links offline between friends. But I do remember using search engines in that era specifically because AltaVista was widely regarded between myself and my peers to be the best search engine in terms of keyword syntax and the accuracy of the results. Remember this was the era before search engines popularised entering in natural language as a search query. Ask Jeeves (later renamed to just “Ask”) was actually the first to popularise that and even that was pre-2000 (it also largely sucked compared to keyword driven queries but I guess the tech wasn’t quiet there yet).
I think it was 1999 when my friends and I first discovered Google. Back then Google was keyword query based too. The natural language side of Google came much later (mid-2000s at a guess). But what sold Google was its minimalist home page and the accuracy of its results. The minimalist home page was novel because search engines were considered internet portals before Google. Yahoo! Would have online games, chat rooms, site recommendations and email all accessible from its landing page and it was a similar story for many of the other search engines as well. They considered themselves the homepage of the internet (and in many ways they were right). Whereas Google went the opposite way and said “let’s strip as much guff from our landing page as possible” and is modem uses really welcomed that (plus the accuracy of its results too). It’s ironic just how heavy Google’s landing page has become.
By 2000 the web had already felt like it had shifted from its adolescent years of anything goes and was starting to grow up. The stigma of meeting strangers online was fading and businesses were adopting the web as more than just a niche marketing tool - in part helped by Online payments becoming a thing with PayPal, WorldPay etc.