(Speaking as a free member)
Pretty reliable generally, meets almost all my expectations as a non intrusive mailing service. Surprised that it crashed, but gotta cut them some slack.
Protonmail was down
61–70 of 83 posts
Re: Protonmail was down
#62I've experienced some serious bugs on ProtonMail, one of them being that a saved draft from the desktop web app subsequently sent from the iOS app doesn't show up in the sent mails.
I've since switched to Tutanota which I'm very happy with and is in some ways more secure. It doesn't support third-party clients for security reasons but theirs is open source.
And to top it off, it's significantly cheaper...
Re: Protonmail was down
#63As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…
ProtonMail has been rock solid for me for several years now. I might have just gotten "lucky", but Gmail has been down more often for me than PM.
While I do look forward to their calendar solution, it's by no means a deal breaker. I've seen too many products driven into the sand by feature bloat. I use PM for email, that's all it needs to do, and it does that very well IMO.
Re: Protonmail was down
#64Earlier quoted context omitted.
Just to counter; I've been using their VPN and email for a while and haven't had a single problem. And while a proton calendar would maybe be useful, I personally don't need them nor want them to become a one stop shop for all things.
That's exactly what they're becoming though?
Well i think Email Calendar and Contacts have to be one product, otherwise Outlook will be always on the winner side, but VPN...well it brings probably more money in than the other Products combined, my biggest critique is the storagespace (hey Protonmail, storage should be non of your concerns, it got really cheap in the last 10 years)..and the prices are a bit high.
Re: Protonmail was down
#65Earlier quoted context omitted.
And Protonmail offer 99.95% according to theirs (as of 2018, latest info I could find) — https://protonmail.com/blog/protonmail-reliability-sla/
99.95% is a high standard already: 365x0.0005x24 is 4.38 hours outage for a year. In our current world, 4.38 hours is certainly not enough time to, say, rebuild a DB from backup, if needed.
Yeah, especially when they're saying it's calculated on a calendar month, so you can't even "draw down" on previous months with 100% uptime if you have a serious outage.
Re: Protonmail was down
#66Earlier quoted context omitted.
> proton servers to a spam list Wait, what? Which serious organization adds a proper mail service on the spam list?
All of them, sadly. Outlook is probably the craziest of all, adding the a /16 of Hetzner, because 1 IP sent spam.
I seriously doubt that only one IP of Hetzner sent spam but unfortunately it seems to be pretty common for email providers to soft ban VPS IPs.
I don't know how much spam come from cheap hosting services but between the hacked servers and servers rented by spammers it's probably a lot.
Re: Protonmail was down
#67Earlier quoted context omitted.
99.95% is a high standard already: 365x0.0005x24 is 4.38 hours outage for a year. In our current world, 4.38 hours is certainly not enough time to, say, rebuild a DB from backup, if needed.
Yeah, especially when they're saying it's calculated on a calendar month, so you can't even "draw down" on previous months with 100% uptime if you have a serious outage.
Yes, but I assume the rationale here is that they will only have to refund that month and can reset the clock for the next month. So if they have serious downtime it won't cost them for the full year - just for that one month.
Re: Protonmail was down
#68Earlier quoted context omitted.
Consider the unique services offered by Proton, are they available elsewhere at a similar price? They are not Google.
Yes Tutanota...BUT: https://www.cyberscoop.com/germany-court-ruling-tutanota-ema...
I think the actual "problem" that this article brings up is German law, and ProtonMail in Switzerland would be no better from what I can tell (and I live here). From the article:
> Tutanota said it plans to appeal the November ruling from a regional court in Cologne, arguing that it contradicts an earlier decision from another German court.
> “This decision shows again why end-to-end encryption is so important,” Pfau said via email. “According to the ruling of the Cologne Regional Court, we were obliged to release unencrypted incoming and outgoing emails from one mailbox. Emails that are encrypted end-to-end in Tutanota cannot be decrypted by us.”
It seems like this openness of the CEO about the warrant and their actions taken indicate that they are trying to do everything they can without brazenly breaking local laws where they operate. "Unfortunately," if you use an email provider based in a country with a system of judicial proceedings and warrants this will always be a concern, and if you use one in a country without these things you instead lose any semblance of checks on these powers. They offer end-to-end encrypted emails that cannot be decrypted, and their clients have long been open-source to verify this unlike ProtonMail.
Re: Protonmail was down
#69As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…
We apologize for the unexpected incident this morning that resulted in an hour of downtime. We take this incident very seriously and will be conducting a full investigation and making changes to ensure that it does not reoccur. This is the first significant downtime we have had in several years, and while we will strive to do better, the incident this morning is something way out of ordinary for Proton. Regarding dev…
Apart from general unavailability, I've had, since yesterday evening, intermittent failures while sending email over Protonmail bridge. Maybe they're over now though, as I've sent an email an hour ago without problems.
Re: Protonmail was down
#70As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…
I didn't had any problems with ProtonMail last year; tutanota on the other hand had this issue in early December where my ISP was locked out from accessing login page for few days - it wasn't a single case since I saw other people with Orange services facing same problem.