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CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

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491–500 of 688 posts

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#491
post #284

Earlier quoted context omitted.

Ha, I'm currently a federal government program manager, so I am thinking about it from the government's side right now. I've also been a consultant cog in a mega-corp and run my own small consulting business, so I've seen it from both sides. Tech folks underestimate non tech challenges (basically anything outside of their domain), and clients don't actually know what they want. It's an age old problem in lots of indu…

I’ve been working in enterprise/government sector for a few years now and my observation is that they need to focus on better systems design. Everything is too convoluted. Trying to make the software fit the poorly thought out and implemented legacy ERP design from yesteryear is where most of the money is wasted.

> Trying to make the software fit the poorly thought out and implemented legacy ERP design from yesteryear

“We need a new system, but it has to function exactly like the old one.”

Including any bugs and craziness.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#492

> “The health-care software industry is enormous, and it exists largely because it’s privatized, it’s not standardized,” says Stone. “There are a lot of free-market inefficiencies. And the country doesn’t have a public health infrastructure, so there isn’t any real drive to fix it.” > “You think about the industries that have been transformed by technology—someone said, How do we get a pizza to your house faster? Tha…

Healthcare.gov was a private sector disaster that then was fixed through a government-internal 'startup'.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#493
post #55

This kind of looting is common place and is built into the federal contracting situation. After this 48 million or so they will get more to ix the bugs and maintain it. The maintenance is the most lucrative aspect of the contract. Unfortunately this corrupt behavior is deeply rooted and condoned and expected and there doesn't seem to be much motivation to come up with a solution. Wonder why the government doesn't jus…

But then that tech department would become government itself, and would that be better? Maybe, maybe not. Though rare, there _are_ private success stories, such as healthcare.gov 2.0 [1] and Palantir, though the latter gets in hot water for some tangential reasons. But maybe figure out how these happened, and scale that. [1] https://www.theatlantic.com/technology/archive/2015/07/the-s...

But healthcare.gov was a private sector disaster and then fixed through a gov-internal startup-like tech team.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#494

Earlier quoted context omitted.

These contracts are generally bloated, but if you've never seen how a $10M+ contract for things like this works you're probably thinking about it wrong. The actual development piece is a pretty small portion of the overall work. The bulk of it is figuring out all the requirements, wrangling legacy systems and data into some kind of shape that can either be interfaced with or imported, documentation, support (includin…

> Yes it's a lot of overhead, but this isn't a run of the mill green-field SaaS app a few 22 year olds can crank out in a few weeks. I get your point, but also yes it is. The issue is superficial, it's like when I try to Zoom with my mom, it'll take 10 times longer as I need to explain and bring her along every single step of the way. This is the same for these type of contracts. A lot of the slowdowns come from peop…

> zoom with my mum

I don’t get why people don’t just use Whereby, no login no plugin. It makes conferencing so easier.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#495

Earlier quoted context omitted.

My first IT job was with a hosting company that noticed how much the goverment contracts were bloated. They then spent ages trying to become an offical supplier so they could undercut companies charging so much more. Literally, one of the issues they had was that so many people were curious as to how the company could make a profit since the prices were so much lower than all the other contractors like Serco. We also…

Serco

Thanks, I've updated it with the correct spelling.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#496
post #299

Earlier quoted context omitted.

There was just an article on here last week about how software development is a learning process and programs are just artifacts of that process. Big, old, messy, and highly regulated domains will obviously be hard to learn.

Here's an example I learned on Friday: If money is left over, apply to the next available item via (logic). Unless money is sent twice, for two separate sub-items on the same item, in which case if the first amount is insufficient to cover the entirety of the first sub-item, the excess (if any) from the second amount, after being applied to the second sub-item, must be applied to the remainder of the first sub-item.…

To be fair, this sounds like someone having a hard time saying you should apply the money sent to the entire balance.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#497
post #323

Earlier quoted context omitted.

Wait! If there was a sane set of APIs and data interchange formats that was standard across the whole system , development would be the simplest part. It's because they have to shoehorn their solution into a morass of garbage software, that this turned into such a complex task. The real answer is to dump ALL these huge contractors, and their 'solutions', and make something new and better, with proper engineers direct…

>>> with engineers directing the process This is usually not the solution. You have to understand the requirements/know your actual users. Engineers don’t necessarily do this well. They build with the latest tech but as you see in this example, the primary users are older people who can’t use latest tech

> Engineers

As far as I’ve seen there’s people that build first, and ask questions later, and the reverse. Only the latter are engineers.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#498
post #432

Earlier quoted context omitted.

I think this is what usually happens and what causes many public projects to fail: the customer has no competent staff that can a) write requirements or b) evaluate tenders. They're often incompetent enough to even hire someone competent to do those things. The government should maybe have a dedicated unit that assists other units with procurement of IT solutions. Where the staff gets very well compensated when a pro…

One of the responsibilities of the UK’s Government Digital Service is to review any IT spending by other departments, and are staffed so that in many cases they can implement and support products themselves rather than outsourcing them. My understanding is that other departments are making headway in being allowed to bypass that process, but at their peak GDS were fantastic at shutting down bad projects before they’d…

tl;dr it's not working

Well how the hell do we have a £40M contract for supply of laptops to schoolkids filled by a noname laptop supplier using the jankiest (really low quality, really poor spec) laptops worth maybe £100 but being charged to the taxpayer at >£300 each.

School IT people are getting them delivered, a lot are broken, and the cost of repair is given as more than the cost of buying _retail_ a better replacement.

I don't know how these people live with themselves, ripping off the taxpayer and lumping in-need schoolkids with poor equipment.

Anyone in that decision chain could spend an hour reading "budget laptop" articles on trusted websites, then look on the website of a high-street supplier for a top price. Boom, saved the taxpayer £20M.

Mind you at least something was delivered, current UK government tenders appear to be typified by non-delivery by completely inexperienced companies for costs well above market.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#499
post #438
post #417

Earlier quoted context omitted.

Yeah, I'm pretty sure we don't have a monopoly on such practices, only couldn't remember if I ever read about Western procedures and misconducts with these contests. Dunno even what they're properly called—it's a ‘tender’ here. However, I'm familiar with the term ‘kickback’...

Also its less spectacular but more long term, "revolving door".

That term I do know, generally speaking. It's particularly associated for me with the industrial band Pigface.

Re: CDC website built by Deloitte at a cost of $44M is abandoned due to bugs

#500

Earlier quoted context omitted.

There was some hubbub in Sweden a while back about the armed forces putting up a _really_ specific job ad, like it was tailored to one person. Well, it turned out it was, because the person posting the add forgot to take out the phrase “Make sure Björn meets these requirements” in the middle of the ad.

This is exactly how American companies game the h1b visa system. When I worked at AVG we would write job requirement so specific to an Israel developers who worked for one of our subsidiaries that it was clear no other human being in the world could qualify for it.

Why Israeli developers? Just out of curiosity, do you have any recommendations for anti-virus software for mobile or for desktops?
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