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Businesses should try to be the best, not the biggest

joanwestenberg.medium.com

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Re: Businesses should try to be the best, not the biggest

#261
post #36

I often question the motives of my company. It has only 100 or so employees. Has been in business for 25+ years. But we are on a continual drive to increase sales, hire new people, add size to the facilities. But it wasn't always this way. It only happened once it went public. Now we are working for the investors. They need to see an increasing return on their investment. Management choices are no longer about the cu…

"The list must grow, the spice must flow"

"I want you to squeeze and squeeze and squeeze! Give me spice! Drive them. Drive them into utter submission! Do not show the slightest pity or mercy!"

I agree, the growth at all costs mentality has the ring of the frothing House of Harkonnen to it.

Re: Businesses should try to be the best, not the biggest

#262

Earlier quoted context omitted.

Where I work is in the similar boat. Except we're 130 people and still private. The company recently took a large cash infusion from a venture capital firm. The company said "yadayada you'll see small improvements how we work" - what that translates to is: 1. adding a new C level for sales 2. doubling the sales department 3. Metrics now for new customers is doubled But... The rest of the departments - we have stagnat…

I worked at a company that started with a passionate founder who respected his users. Then he was ousted by the investors. Then the company was acquired by a giant corporation. It all went downhill from there. At some point I couldn't take it any more and quit. I couldn't bring myself to betray my users, I felt personally responsible for what I put out. Now, it's increasingly a money-making machine. Many sane people…

This is why I've been looking at how worker-owned cooperatives can be formed and work. The entry moats for tech businesses is low enough, and tech worker wealth is high enough that it really should be possible - or even common. One difficult part is that for the structure not to decay in the same way you're describing, you need truly shared ownership coupled with democratic decision making and that might be slower and less cleanly decisive than a typical hierarchy.

Re: Businesses should try to be the best, not the biggest

#263
post #36

I often question the motives of my company. It has only 100 or so employees. Has been in business for 25+ years. But we are on a continual drive to increase sales, hire new people, add size to the facilities. But it wasn't always this way. It only happened once it went public. Now we are working for the investors. They need to see an increasing return on their investment. Management choices are no longer about the cu…

I know there was some grumbling recently about some folks on HN drubbing MBAs. But when I think of someone putting profit and servicing the shareholders over servicing the customers that's what I mean when I say MBA disease. IMHO redirecting the company's resources to favor sales vs service in order to fuel growth and pay shareholders will eventually result in a loss of customers, perhaps irreparably damaging the business as a result.

Re: Businesses should try to be the best, not the biggest

#264

Earlier quoted context omitted.

> When Google tweaks a caching algorithm to enable 10% more with the same hardware/energy input, that contributes to economic growth with less resources. Sure, but that also increases Google's net profit and allows its users to make more queries. That profit is then maybe invested to penetrate new market segments like transportation or hardware production, or is distributed among CEOs who buy bigger houses and more c…

I don't think it allows its users to make more queries. When is the last time you've done a google search and have seen "too many queries, try again later"? The efficiency gains of improving the algorithm ARE free-flowing streams of capital.

But when was the last time you went on a site like Reddit just to be greeted with a "Our CDN is overloaded" page or similar?

Re: Businesses should try to be the best, not the biggest

#265

I worked for 27 years, for a company (Japanese) that is over 100 years old. It is world-renowned, and one of the top brands in the world; a synonym for "Quality." I won't name it, because I don't want them to have to deal with my random stuff (although I won't say bad things about them). It's easy to figure out, if you care enough to look at my profile. Although I often had fierce disagreements with their management…

While this is an admirable approach in theory, I noticed you don't mention how much time (i.e., money) it takes you to implement a high-quality platform relative to people with lower quality standards. There are massive economic benefits to shipping something early but a little buggy or even incomplete. Does it take some of the artistry out of being a programmer? Sure! In fact the ability to compromise on quality, to…

Maybe you wouldn't like working with me, then. Not an issue. Problem solved.

I'm old, anyway, and I've already learned that's an automatic showstopper. No one wants to work with us older folks. It was pretty jarring, encountering that, as I had always worked on large, distributed, heterogenous, teams, my whole career, and was used to some basic respect. That seems to be something that isn't really practiced, these days. It's all about competing with each other.

I had to figure out how to do the kind of work that I need to do, alone. The only viable way, is to work with such a level of quality, that I can close the door on modules as I progress, and leave code of such quality, that I can go back and work on it fairly easily, as needed. It's actually done at a ferocious pace. I'm having to take a break, for a bit, as I'm leaving the rest of the team behind, and they need time to catch up. It's tax time, anyway, and I have a couple of businesses I need to get tied up.

Maybe that's not what you want, but it is what some other folks want. It is certainly what I want. I simply won't do bad quality work. It hurts, and I'm a wuss. I don't like pain.

Re: Businesses should try to be the best, not the biggest

#266

Earlier quoted context omitted.

"The list must grow, the spice must flow"

"I want you to squeeze and squeeze and squeeze! Give me spice! Drive them. Drive them into utter submission! Do not show the slightest pity or mercy!" I agree, the growth at all costs mentality has the ring of the frothing House of Harkonnen to it.

And even the Baron Harkonnen himself didn't think that was a good way to govern. His plan was to let that run for a while, then have his favorite younger nephew take over, dial it back, and gain the people's support because he would be less bad by comparison.

Re: Businesses should try to be the best, not the biggest

#267
post #36

I often question the motives of my company. It has only 100 or so employees. Has been in business for 25+ years. But we are on a continual drive to increase sales, hire new people, add size to the facilities. But it wasn't always this way. It only happened once it went public. Now we are working for the investors. They need to see an increasing return on their investment. Management choices are no longer about the cu…

[deleted]

Re: Businesses should try to be the best, not the biggest

#268
post #36

I often question the motives of my company. It has only 100 or so employees. Has been in business for 25+ years. But we are on a continual drive to increase sales, hire new people, add size to the facilities. But it wasn't always this way. It only happened once it went public. Now we are working for the investors. They need to see an increasing return on their investment. Management choices are no longer about the cu…

Publicly traded stocks will inevitably end up in the hands of whoever is more optimistic about a company's potential than everybody else with money to buy. It's like gravity.

If you had a company that could somehow produce a million dollars every time a magic button is pressed, you could get immensely rich. But you could get even richer by selling that company if you found someone sufficiently convinced that they'd be able to scale that magic to two buttons. If geese that lay golden eggs were real, stock exchanges would be their dedicated killing zone.

Re: Businesses should try to be the best, not the biggest

#269
post #36

I often question the motives of my company. It has only 100 or so employees. Has been in business for 25+ years. But we are on a continual drive to increase sales, hire new people, add size to the facilities. But it wasn't always this way. It only happened once it went public. Now we are working for the investors. They need to see an increasing return on their investment. Management choices are no longer about the cu…

I think I finally found out why this is often the case - took awhile to figure it out, and many people may intuitively know this without being able to articulate why.

There is a lifecycle in industries and within companies. The more the industry you are in is exposed to competition, the more obvious and unavoidable it is. Some, such as a Dr's office, or a field/industry with geo-local niches (a plumber, or a well drilling outfit, or a realtor), the less obvious it is/the more you can sometimes avoid it. The more you're part of the global marketplace (tech, manufacturing - especially mass manufacturing, food, etc.) the more obvious and unavoidable it is. The way this typically works is:

1) A new field is discovered, a major disruptive shift happens in a marketplace, or a new niche opens up. Everyone jumps on the new openings - new players often have an advantage as they can move quicker and are less 'stuck' in old ways. They also tend to be small. They also tend to be pretty inefficient, but the opportunity is rich enough, it usually has plenty of room - most companies that aren't complete disasters will thrive. Even those that ARE complete disasters can survive.

2) Companies that start iterating on more efficient ways to produce value (more value for less cost) get a lot of extra capital in cashflow, or those that seem most promising are able to leverage outside capital (investment) to increase in scale. This means the 'machine' consuming customer needs is able to take more input, produce more output at a given company. This machinery is expensive to operate, but a key part - produces economies of scale. This rarely is at any one company, it is often spread across many companies, with various degrees of success/copying. With any luck, this expands the market (more customers, more money coming in). This often results in shifts of customers, as those who have free capital have invested in serving the customer needs better or are able to provide lower prices due to their improved economies of scale. This is why folks get so worked up about market share.It is also why Monopolies are so dangerous.

3) This iterates for awhile, until the market stops growing much. You now have a set of companies with various degrees of market share, ability to execute, economies of scale, debt load, etc. Usually 1-2 that are REALLY good, and others that give them a bit of a leg up in a particular niche.

4) Now it gets hard - market stops growing, or even worse shrinks. You have a set of companies with great economies of scale who can cut prices (easy for them, hard for others without that scale). These companies are probably also pretty decent at execution as they have a lot of practice. They also probably have a lot of capital (due to excess from their operations - 10% of a billion is a lot more money than 10% of 1 million, even assuming similar margins), or have experience raising capital. You also have a bunch of smaller companies with none of those things, or that tried to get there, couldn't pull it off, and are loaded with debt (even worse).

Guess who loses? It is rarely the big co.

Long term, it's called a cycle because of the shifts in markets/opportunities. They make the parts that were the big corp competitive advantage in the old environment - all the CapEx sunk cost + operation tuning at the big co - into more of a harm than a help in adjusting to the new reality. Also, no one wants to kill the 'goose that laid the golden egg', so there is intense organizational pressure to even attempt a pivot. Kodak and their huge miss re: digital photos is a great example of that.

This also comes out a lot in things like forest growth, crop development, etc. If you're not racing to be the tallest tree around, or the tallest ear of corn - you're going to get starved out by those who will. Unless you're lucky enough to get a niche anyway they won't try to go after.

Intentionally setting a 'be the best, don't try to grow too fast' business strategy is not, IMO, a good idea to do blindly, any more than settling into your current job and not seeking to learn or grow career wise or eventually find something better. If you're 'lucky' you may end up stagnant and complaining about all the people who passed you by.

At the same time, job hopping between FAANG's every month will quickly run out of steam and leave you with nothing you've really accomplished, and impossible to meet deliverables (like a company that has overpromised/oversold itself without figuring out things like execution, sustainable company culture, etc.). It's a balance.

Re: Businesses should try to be the best, not the biggest

#270
post #29
post #22

Earlier quoted context omitted.

Not humanity, but capitalism. This need of constant growth is a phenomenon most other economic systems don't have.

How do these other economic systems you speak of ensure that reproduction remains below replacement levels?

Not below, but somehow balanced?

This explosion of growth we are seeing is relatively recent, and is due not only to advances in technology, but also to cultural changes which may perhaps have been more important to enable this relentless expansion.

What was the most recognized traditional means to become rich if not by pillaging and military conquest? The idea that you could (and should!) become rich by individual economic effort was not common at all. To the contrary, it was frequently taken to be immoral, like the Medieval condemnation of usury, or the ostracism of rich people in Ancient Greece.

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