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Google Deleted over 100k Negative Robinhood Reviews

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Re: Google Deleted over 100k Negative Robinhood Reviews

#31

Post by egwor »

midasuni wrote: post #28
egwor wrote: post #21

Earlier quoted context omitted.

Are they though? Do we know all the facts? This is a heavily regulated market and Congress are going to get involved. Let's wait and see. One thing to consider: if they've provided leveraged finance to buy this stock then they're exposed by this massive move too. They therefore have to manage risk, and so limiting further exposure does make sense. If these people can't pay their bills (if leveraged), I don't know who…

I downloaded this app to buy shares as advertised App didn’t allow me to buy shares Delete app, 1* rating, false advertising

Can I propose changing the description slightly to frame how big of an issue it is:

I downloaded the app to buy shares. It is the weekend. The markets are closed, so I can't buy shares. Delete app, 1* rating, false advertising.

There is always fine print. The challenge is that the fine print here is really complicated. In extreme situations there are rules to consider.

Re: Google Deleted over 100k Negative Robinhood Reviews

#32

Post by mutatio »

rplnt wrote: post #26

I hate Google with passion, for the things they do, but this is what they did for every brigade-rating that I can remember. And it makes sense. It's not anyone reviewing the app, it's people mass 1-starring the app because they decided to do so as a hive-mind. It's essentially fake reviews and I wouldn't be surprised if it's automated. Also, as far as I gather, people who wrote a human-like text review to go with the…

Is it fake if the app seemingly became unfit for purpose if legitimate users were unable to buy GME? Robinhood changed the utility of the application, not the users.

Re: Google Deleted over 100k Negative Robinhood Reviews

#34

Post by realusername »

sschueller wrote: post #25
Tepix wrote: post #8

This is worrying indeed because the negative reviews are clearly justified.

Exactly. As a small app maker I can't get a fake 1-start review removed but I guess the big guys can. Then again if I gave a shit about reviews my apps wouldn't be open source.

The rules are different for them of course. I got some spam one star comment with just some emoji which I can't remove but big players can remove totally justified reviews by legitimate users.

Re: Google Deleted over 100k Negative Robinhood Reviews

#35

Post by kristofferR »

rplnt wrote: post #26

I hate Google with passion, for the things they do, but this is what they did for every brigade-rating that I can remember. And it makes sense. It's not anyone reviewing the app, it's people mass 1-starring the app because they decided to do so as a hive-mind. It's essentially fake reviews and I wouldn't be surprised if it's automated. Also, as far as I gather, people who wrote a human-like text review to go with the…

If a stock trading app manipulates the market by preventing purchases, while allowing selling, of certain stocks that are popular with a democratized hedge fund community, they deserve all the 1 star reviews they get.

It's not just an useless app now, it's an actively dangerous scam app.

Re: Google Deleted over 100k Negative Robinhood Reviews

#36

Post by twitch-chat »

rplnt wrote: post #26

I hate Google with passion, for the things they do, but this is what they did for every brigade-rating that I can remember. And it makes sense. It's not anyone reviewing the app, it's people mass 1-starring the app because they decided to do so as a hive-mind. It's essentially fake reviews and I wouldn't be surprised if it's automated. Also, as far as I gather, people who wrote a human-like text review to go with the…

Robinhood made a decision that cost its users from hundreds to tens of thousands of dollars, perhaps more. If there's ever been a more justified reason to give an app a 1-star rating, it's this. Google was out of line.

Re: Google Deleted over 100k Negative Robinhood Reviews

#37

Post by szszrk »

rplnt wrote: post #26

I hate Google with passion, for the things they do, but this is what they did for every brigade-rating that I can remember. And it makes sense. It's not anyone reviewing the app, it's people mass 1-starring the app because they decided to do so as a hive-mind. It's essentially fake reviews and I wouldn't be surprised if it's automated. Also, as far as I gather, people who wrote a human-like text review to go with the…

I can see all actual reviews of the app with 1 star rating explained in text missing today. Yesterday I could see plenty of them, today these are gone.

They rate 1 star based on their actual experience. The service provided by app is not the same as it used to be, new rules were applied on-the-fly. We could speculate if Google should remove those ratings from people that never used the app...

Re: Google Deleted over 100k Negative Robinhood Reviews

#38

Post by midasuni »

egwor wrote: post #31
midasuni wrote: post #28

Earlier quoted context omitted.

I downloaded this app to buy shares as advertised App didn’t allow me to buy shares Delete app, 1* rating, false advertising

Can I propose changing the description slightly to frame how big of an issue it is: I downloaded the app to buy shares. It is the weekend. The markets are closed, so I can't buy shares. Delete app, 1* rating, false advertising. There is always fine print. The challenge is that the fine print here is really complicated. In extreme situations there are rules to consider.

I’d find it unlikely that 500,000 people would download an app expecting to buy a share while the market is closed, but if you do, fine, let them leave their review.

I can easilly believe that people genuinely downloaded and signed up in the expectation of buy GameStop/Bitcoin/tulips or whatever this weeks craze is. When they find it doesn’t work (because the backend didn’t scale or because the app maker decided not to sell tulips) they’re are genuinely annoyed.

This isn’t people downloading the app just to rate it 1*, based in the hype it’s quite possible these reviews are all genuine customers.

Re: Google Deleted over 100k Negative Robinhood Reviews

#39

Post by TeMPOraL »

egwor wrote: post #29
rob_sully wrote: post #18

I'm not sure how I feel about this to be honest. I appreciate they were following their guidelines and wouldn't like anyone to troll an app like this but I don't think google should have removed bad reviews. Unless court ordered maybe, based on FCC findings of market manipulation or something like that. Robinhood sells their client's data to financial institutions. These institutions then can use that to skim off Rob…

There's a real danger here that there are high level summaries upon summaries from those who don't really understand the details of the markets. Every broker will have various liquidity pools and those pools will be pinged to execute your order. The order has to get best execution (there are legal requirements on it). Without knowing the internal details of RH all of this is speculation. I think that what folk are sa…

Still, in the context of reviews, it's not the job of Google to mitigate the fact that Robin Hood botched it's PR side and couldn't (or doesn't want to) explain its rationale to their users clearly.

From the POV of RH's users, the company and the app just pulled a fast one on them, costing individuals lots of money in both real costs and opportunity.

Re: Google Deleted over 100k Negative Robinhood Reviews

#40

Post by egwor »

TeMPOraL wrote: post #39
egwor wrote: post #29

Earlier quoted context omitted.

There's a real danger here that there are high level summaries upon summaries from those who don't really understand the details of the markets. Every broker will have various liquidity pools and those pools will be pinged to execute your order. The order has to get best execution (there are legal requirements on it). Without knowing the internal details of RH all of this is speculation. I think that what folk are sa…

Still, in the context of reviews, it's not the job of Google to mitigate the fact that Robin Hood botched it's PR side and couldn't (or doesn't want to) explain its rationale to their users clearly. From the POV of RH's users, the company and the app just pulled a fast one on them, costing individuals lots of money in both real costs and opportunity.

I agree with that. I assume that this is an algo at work.
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