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Robinhood Play Store listing went from 329K reviews to 180K in few hours

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Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#511

Post by cdash »

dataflow wrote: post #461

I always thought of app reviews as being reviews of the applications... not of the companies or services behind them. So it's kind of jarring for me to see the app taking a hit when it's the service people have a complaint about. The app didn't misbehave, right? It's not like a different app interfacing with Robinhood would've worked any better. So while I don't particularly like what they're doing, I think I can und…

Here I thought the entire point of the App was to trade stocks and yet you couldn't do exactly that. A bad rating is warranted.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#512

Post by airstrike »

koolba wrote: post #501
peytn wrote: post #496

Earlier quoted context omitted.

It’s an app for trading stocks. Suddenly I can’t use it to trade stocks. One star is warranted.

As always, there’s a relevant xkcd: https://xkcd.com/937/

First time I see that one! Incredibly relevant, 5 stars

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#515

Post by dataflow »

always_left wrote: post #509
dataflow wrote: post #483

Earlier quoted context omitted.

> But it's also useless without the service provider, and the store specifically asked me if the app was good at trading stocks, linking bank accounts, tracking stocks. This confirms what I said though. You tell the store "this app isn't good at trading stocks" because "GME was made unavailable for trading"? For that logic to follow, it would mean the app misled you or confused you when GME wasn't available for tradi…

We aren't saying "this app isn't good at trading stocks" We're saying this company is not good at trading stocks. The review section should be an honest forum for the app and the service the company can provide through the app. Do you really expect the common person to point out if the app made followed the fundamentals of UI/UX design? The review is to express users' experience, which can involve poor app design and…

> Do you really expect the common person to point out if the app made followed the fundamentals of UI/UX design?

What? No. I expect them to say "it looked like my GME orders were submitted, but I don't see them going through", or things like that, if such problems existed. You don't need to be a UX expert to review a poor UX. But when the store asks you "is this app good at trading stocks" and you say "no it's awful, and I'm also not saying this app isn't good at trading stocks", you're not answering the question they're asking.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#516

Post by matz1 »

dataflow wrote: post #508
matz1 wrote: post #502

Earlier quoted context omitted.

Yes of course. >Someone like yourself who's just trying to put a better app in front of Robinhood? Yes I would expect some user to complaint, the service is part of the app experience.

That seems so unreasonable to me. What could that person's app have possibly done better to receive a better rating?! Do you blame people who are doing the best any human can do in their position when they have absolutely no control over anything?

For me its not unreasonable.

>What could that person's app have possibly done better to receive a better rating?!

You can try find workaround, change to alternative service, build your own service (I'm not implying that its easy), or just simply accept that.

Yes there will always be something you can't control but doesn't mean its an excuse to get away.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#517

Post by mech422 »

mike00632 wrote: post #505
quantummkv wrote: post #495

Earlier quoted context omitted.

That's how reviews are supposed to function. If the users are outraged at the app for what they feel was wrong behavior by the app and it's associated service, they are entitled to it. Just as I am entitled to leave a glowing review if the issue does not affect me.

Every product has a defect rate and outraged customers are the most likely to post reviews. Therefore a product is likely to have an overrepresented proportion of negative reviews. This is a tricky problem to correct for. I'm thinking about this more in terms of Amazon reviews, where they perhaps factor in the rate of returns when deciding what and how many reviews to delete.

that just means the reviews skew lower, not that they need to be 'corrected for'...

If a good product has 1K 'bad reviews', and a crap product has 10K 'bad reviews' - the system it working.

Anything else is just gaming the system to inflate review scores across the board.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#518

Post by dataflow »

matz1 wrote: post #516
dataflow wrote: post #508

Earlier quoted context omitted.

That seems so unreasonable to me. What could that person's app have possibly done better to receive a better rating?! Do you blame people who are doing the best any human can do in their position when they have absolutely no control over anything?

For me its not unreasonable. >What could that person's app have possibly done better to receive a better rating?! You can try find workaround, change to alternative service, build your own service (I'm not implying that its easy), or just simply accept that. Yes there will always be something you can't control but doesn't mean its an excuse to get away.

That's so terrible. But thanks for sharing. I guess now I see how we end up driving good people out of positions of power and leave worse ones to fill their vacuums.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#519

Post by forgingahead »

agumonkey wrote: post #467
nightski wrote: post #458

I've been using Android for over a decade now I believe. Have only reviewed a handful of apps and generally been a good citizen. I left a thoughtful one star review today and it was deleted. I'm not going to lie, it irks me.

It feels like picking votes in a democracy. An interesting concept.

A little bit like pausing counting in the middle of the night, perhaps?

/s

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